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Episode 5: The Art of Memorable Customer Experiences with Ren from Tushy

Tushy has become one of those brands that people love and remember for a reason: their delightful customer experiences. In this episode, Ren reveals their brand values and strategies that helped them achieve this.

Takeaways Ready for this episode’s takeaways?

Add personality to your brand. Use humor, relatability, and create moments of delight to resonate with customers.

2)Establish strong team communication with feedback loops and over-communicate across all teams (marketing, CX, ops) to ensure every touchpoint with the customer is impactful.

3)Establish core values and let these guide your decisions when you’re not sure about the best next action.