Email is the most used communication channel across the globe. Even then, if you look at an email from a decade ago and compare it with one from today, you'll notice that emails haven't changed much. While all the other communication channels have evolved at speed, email has been the odd boomer amongst the Millenials. Experts were even raising alarms that the email had gone dead, or it would for sure in a decade or so!
Fast Forward to 2019. This year, Google releases AMP for Email for Gmail web app. With this release, one could include AMP components like forms, carousels, accordions, and more inside the email.
Creating a dynamic email experience became easy. AMP Emails started making CTA buttons and redirects blush with the prospect of all the actions now possible right inside emails. One could interact and act inside an email with an AMP Email. Now, let that idea sink in!
AMP for Email has been a great conversation starter in email and marketing communities. So, in this guide, we will unpack everything about AMP email for you from its component to use cases. We will also discuss its impact on email marketing, and how you can use the interactivity and engagement it offers to send awesome emails.
AMP for Email is an open framework created under the AMP (Accelerated Mobile Page) Project announced by Google in 2015 with the objective of creating smooth web pages and a better user experience. AMP email is dynamic as it enables content to be updated in real-time. It allows the user to fill out forms, schedule an appointment or meeting, and undertake various other actions all within the email.
This introduction to AMP emails gives way to a number of questions. Can AMP email increase email conversions? How's it different from static emails? Where can you use it? Can I send AMP emails? Is it really going to change email marketing? And so on.
AMP broke the prevalent thumb rules of email marketing and replaced them with a fresh and dynamic alternative. As a result, AMP emails have been a popular topic for quite some time now, but marketers have different opinions about the benefits and drawbacks of AMP Emails. So for a broader look at AMP for Emails, we've gathered below insightful comments from the email marketing community.
My stance hasn’t changed: I would like to see better support for AMP and greater ESP adoption before using it in production. Right now I’m still in “fun to play with” mode with it.
Elle Wilson, Developer & Consultant, ElleGetsItDone.com
It’s been interesting to observe the sentiment toward AMP for Email evolve over the past 18 months as more ESPs begin supporting it and > prominent thought leaders express their support for it. Naysayers are beginning to soften! The ability to add interactivity to email is incredibly cool, so it’s only natural that folks are focused on that aspect of the technology. But honestly, what excites me most is that AMP for Email could be a step towards standardization among email clients. Because AMP is a unique mime type, it renders consistently across email clients that support it. You don’t have to worry about broken layouts! So even if you create emails that are not interactive, you can rest assured it’s going to look terrific everywhere AMP for Email is supported when you use the AMP mime type.
Jen Capstraw, President & Co-Founder, Women of Email
Let’s cut the chase and look at the features that make AMP for Email such a beneficial tool for email marketing. Below are some of the main features and benefits of AMP Email:
AMP for email comes with a functionality that enables your email to be updated as and when there's new information. This way, critical and sensitive information can be kept up to date.
AMP for Email provides you a rich inbox experience where it enables website-like functionalities within an email - you can perform tasks like submitting multi-step forms, adding articles to carts, etc., all right inside your email.
AMP for email contains dynamic content and a rich inbox experience with the help of interactive and actionable elements. This itself makes a user want to explore an interactive email more. This way, you can curate better emails for marketing.
The longer a potential customer contemplates, the lesser are the chances of conversion. With AMP for email, you can reduce this time by giving your subscribers an option to finish the transaction within an email. This helps in generating leads and convert them into customers.
Emails are more secure with AMP as it restricts 3rd party providers from utilizing your data. This means zero intrusions.
AMP emails are an upgraded version of HTML emails and offer a lot more interactivity and functionality inside an email. Not only this, but there are many other ways, both technical and utility-wise, in which AMP for email differs from the standard HTML emails. The major differences are listed below.
|HTML Emails||AMP Emails|
|HTML emails are coded in the traditional HTML language. They are built as more sophisticated emails than text emails.||AMP emails are also coded in HTML but must identify themselves with specified declarations and the use of predefined elements. For e.g. AMP emails must include ‘⚡4email’ or ‘amp4email’ in the HTML tag. A CSS boilerplate to initially hide the content until AMP is loaded|
|HTML emails contain text, images, and URLs. CTAs are usually built as buttons that take the user to required landing pages.||AMP for emails contain in-mail forms, calendars, carts, carousel, and other interactive elements in addition to all the UI capabilities of an HTML email|
|A typical HTML user journey contains email, clicking buttons, and then reaching a landing page. The user experience has friction and is cluttered.||AMP for emails enables users to perform tasks and CTAs with fewer steps and zero redirects. This simplifies and improves the user experience.|
|Communication, Transactional and promotional emails, and driving traffic to landing pages for conversions||Can do everything that an HTML email does with the advantage of enabling all conversions inside the emails.|
|Boasts of ROI more than any other marketing channels||Boasts of ~3X ROI over HTML emails|
|Allows inframe ads and 3rd party intrusions inside the email. Whitelisting, DMARC, DKIM, and SPF are not mandatory to send emails.||An Email provider allows AMP only after placing strong security checks and only uses vetted AMP scripts. Thus, DMARC, DKIM, and SPF are required for AMP approval. These protocols safeguard against phishing, spoofing, and other fraudulent activities.|
Here's an example of how AMP email with its in-mail form simplifies an Email survey as compared to a typical HTML Email built with CTA and Landing page as part of the campaign.
AMP emails are highly beneficial for many industries and businesses. Some of the important use cases of AMP emails are as follows:
AMP emails can be used to generate and nurture leads more effectively with the help of interactivity. Because of higher engagement and interactivity, the conversion rate of lead generation campaigns is higher than standard emails.
Interactive emails can be used to create single and multi-step forms inside emails and conduct surveys. As the responses are to be filled in by the respondents inside the email, the response rate improves drastically. One can conduct any survey and data collection process with interactive emails. Market research, HR Surveys are typical examples of such a use case.
Customer feedback, including NPS and CSAT questionnaires, can be easily created inside emails with AMP for emails. For example, consider a restaurant that wants to get feedback from its customers about their dining experiences. With the help of AMP Email, the restaurant marketing lead can send out interactive, single or multi-step forms and NPS questions. Customers can easily send feedback right inside an email without having to open another tab or webpage. This provides lesser clicks and taps, more feedback, and insights.
With native interactive calendars and integrations with widgets like Calendly and Zoom, one can send emails that can enable booking right inside them. Getting meetings booked for product demos, conducting a webinar or conference registrations, booking customer support calls and appointments can now be done with lesser friction and zero redirects to the event or calendar management website.
E-commerce businesses can improve their cart recovery rate with interactive promotional email campaigns. With AMP emails, instead of sending just images of the new collection or better offers, businesses can include a check-out option in the email. Even though payments cannot be made inside emails, what this does is that reduces the distance between the consumer and the payment gateway. This is a game-changer for e-commerce.
Fintechs, Insurance companies, and others can send calculators for premium, SIP, and other utilities inside emails, thus bringing customers closer to making an easy decision. Since one can see quotes and calculations inside the email, it can motivate an individual to decide on buying in lesser time. Compare this with traditional mails, where one has to click on the CTA and then enter variables in the calculator on another webpage after signups. Friction and multiplicity of steps is surely a customer deflector.
AMP for email allows you to create an app or website-like experience within the email, which increases your engagement metrics. Newsletters no longer have to be boring textual emails with few images and links dispersed here and there. Interactive emails provide a seamless reading experience to your recipients and further persuade interested prospects to stay connected with your brand.
AMP emails can be customized to improve marketing, sales, and communication processes across business models and industry verticals. A few examples are presented below:
Business-to-Business companies focus on selling products and services to other companies. Using AMP-powered emails gives B2B companies a way to stand out in their leads' inboxes and remove some of the sales funnel barriers. For example, B2B companies can use AMP emails to reach out and engage with their customers. With the use of AMP Forms, they can increase their demo bookings, collect feedback, and much more.
Business-to-consumer companies focus on selling products directly to customers. Using AMP emails gives these companies a way to increase sales more effectively. Promotional emails become interactive and more engaging. This can result in more sales, upsells, and cross-sells with product recommendations being doled out in carousels and through other interactive elements in the emails.
Software as a service is a method of providing software or an application over the Internet as a service, usually licensed on a subscription basis. AMP Emails can be used in the SaaS business to help improve engagement, get more demo bookings, improve onboarding experience, customer retention, and overall newsletter reading experience
The travel industry can use AMP email by letting the customers book and access their tickets right inside the email. It can also use the dynamic feature of AMP Emails to update prices and booking availability data inside the emails as soon as it is changed in real life. For example, airfares are very dynamic and surge or deflate every now and then. This change can be captured in real-time in dynamic emails.
For the Finance industry, AMP email can provide a structure inside an email to compute the advance subtleties and utility parameters by simply rendering different calculations like premiums, investments, interest, loan amount, and loan duration based on user inputs inside emails. It can similarly empower a few other accounting parameters right inside the email itself.
These are just a few of the popular and beneficial use cases. There are other industries and verticals where AMP email has a number of use cases and is just as useful for high conversions.
Are you curious to find out if AMP emails convert better than Static HTML emails?
Well, at Mailmodo, we conducted real-time performance tests to find this and discover the effect of AMP for email on conversions. In most of our performance tests, we found that AMP emails convert by ~3X more than the traditional HTML emails. The following are some of our case studies where we consistently discovered this conversion trend.
What we did: We replaced the existing customer feedback mechanism for our client Razorpay, India's first full-stack financial solutions provider, with interactive in-mail customer feedback forms.
Using AMP emails the entire survey flow was depicted inside the email body.
A dynamic multi-step AMP questionnaire through which the user could send feedback inside an email itself was sent out through Mailmodo.
Users didn’t have to visit any landing page to access and fill the survey. The survey was now more accessible being inside the email.
Result: 257% increase in feedback submissions
What we did: We collaborated with Talent500, a talent-first platform, to replace job application quiz links in email with dynamic job application forms inside emails.
The entire job application form was available inside the AMP email ready to be filled.
Multi-step forms were created so as to collect relevant information from the candidates.
The candidates could select and submit answers within their emails without being directed to another page.
Result: Form Submission Rate increased by 370%
What we did: Working with our client BlueStone, a leading jewelry & lifestyle company, we replaced their NPS Survey email and landing page combination with an interactive email that contained rating questions and feedback forms.
Interactive AMP emails contained the NPS questionnaire inside emails and required minimum clicks to submit responses.
Users didn’t get redirected to another webpage for survey filling.
Survey forms could be created without any 3rd party tools.
The results of these case studies clearly showed that interactive AMP emails could change email marketing and set a new standard for conversion and engagement metrics.
Result: NPS Response Rate increased by 833%
Now that we have seen how well AMP emails perform, you might want to know how you can start sending such emails. There are two alternatives to this, you can either follow the steps mentioned just below to do this or as mentioned in the section you can use Mailmodo to get all of this sorted for you. So without further ado, let's see how we can start using AMP emails.
To get started with AMP emails you need to fulfill specific requirements before you can create and send your first AMP Emails. Let's take a look at the significant hurdles you need to cross to start using AMP emails.
AMP Emails have to undergo DKIM, DMARC, and SPF security protocols and certifications to ensure the sender's authenticity.
One of the essential steps to send AMP Emails is registering with your email client to whitelist your domain. Whitelisting your domain means showing that your email is safe to send to your subscribers.
As of now, only the below three email clients support sending of AMP emails:
To learn more about this, refer to the following guide: How to register with Google, Yahoo Mail, and Mail.Ru to send AMP Email?
The primary requirement to send AMP emails is to build them. This can be done by coding since major ESPs do not support AMP.
The inclusion of the interactive AMP elements is possible only with the support of specific AMP-enabled components. The important Components of AMP for Email are as follows:
Media components: Media components of AMP contain attributes that allow you to add images and gifs to AMP emails.
Dynamic components: Dynamic components of AMP contain attributes like Amp-form, Amp-selector, Amp-bind, Amp-state, Amp-list that help add dynamic elements and interactivity to your email.
Layout components: The layout components of AMP contain attributes that allow you to add accordion, carousels, layouts, links, etc., to your AMP email.
To learn more about the different types of AMP components and what they do, refer to the following guide: Important Components of AMP for Email
Once you have built your AMP emails, now you need to debug and then preview it to ensure that it is rendering correctly. Here’s a very brief description of these processes:
Debugging banners help developers determine why and which parts of their emails aren't displaying as AMP emails. Whitelisting of the sender's email address is essential to enable the debugging banner.
The preview option shows how your email will look in the recipients' inboxes. You can Preview the AMP page just as you usually would preview any other static HTML site. There's no build step or preprocessing required.
Testing your AMP emails is essential for verifying your email content before sending it. You can use the following method to test your email for Gmail and G-Suite:
Gmail's AMP for Email Playground helps you draft, preview, and send your AMP emails to your account for testing
In your Gmail account's Developers settings, you can whitelist an email address through which you can send AMP emails for testing.
AMP Emails depend on the AMP JS library to enable rich interactive and dynamic experiences for readers. For this reason, email providers require your messages to be validated. Valid AMP markup guarantees emails are safe and exceed user experience standards.
For a more detailed understanding of validating and testing your AMP Emails, you can refer to the following guide: How to preview and test an AMP email?
After previewing, testing, and validating your AMP emails, the next step is to send them.
To start sending AMP emails you have to add a new MIME part to the MIME tree. What this does is that if your email is sent to a client that has AMP for Email support, it will be displayed as it is. Else, the email client will display the HTML or plain text fallback version. You can learn more about adding this new MIME for AMP Emails here.
Once you cross all these significant hurdles, you will be able to send your first AMP emails. However, there is a much simpler way to send AMP emails. All this hassle and hustle can be skipped if you use Mailmodo, a tool specially built to allow marketers to create and send AMP emails without a sweat. Mailmodo provides you with a no-code AMP email editor, a robust email deliverability engine, a visual journey builder, an all-encompassing email analytics dashboard, a handy contact manager and segmenter and so much more.
Step 1: The first step is to register with Mailmodo. Signing up on Mailmodo is simple and free. No credit card is required.
Step 2: Configure your sender addresses and apply for whitelisting by filling in a simple form.
Step 3: Choose an interactive AMP template from the numerous pre-existing ones that suit your use case. You can even create a new template from scratch using Mailmodo’s drag-and-drop editor. Customize your template with the editor and previewer. No coding required.
Step 4: Add your list of contacts and start sending out interactive AMP emails to your clients, leads, prospects, subscribers, users, and stakeholders.
Although it provides various advantages for marketers, a few challenges come with using interactive AMP emails. Some of them are listed below:
An AMP email message is embedded into the email as a new MIME part, in addition to the existing HTML and plaintext parts. To do this, marketers are required to write codes as per the specifications laid down in the AMP Project. Hence, people are reluctant to use it.
How we are overcoming this limitation:
We have created a coding-free, drag-and-drop AMP email editor in Mailmodo to help you design and create your interactive emails. You can even preview and test your emails, both the AMP and HTML fallback version side-by-side, before sending them out in a campaign.
Many ESPs are not compatible with AMP. Hence, the Deployment of AMP-powered emails is not possible. As of now Gmail, Yahoo Mail, and Mail.ru support it.
How we are overcoming this limitation:
If you send an email to a user who uses an email client that has not extended support to AMP for emails, the user sees the HTML fallback version of the email. The best part is that this fallback version is created automatically as you create the AMP email in Mailmodo. And yes, you can make changes even to this HTML email with the drag-and-drop editor. Savvy?
Elements such as CTR's (click-through rates) and other conventional email metrics are difficult to be measured and tracked in AMP-powered emails.
How we are overcoming this limitation:
This isn’t a limitation anymore. Mailmodo has a one-stop dashboard covering all the email analytics to help you deliver your email campaigns with confidence and validated learnings. The cherry on the top is the feature to see who and how many viewed your AMP and HTML versions of emails separately. Talk of converting a limitation into a superpower!
Post-deployment updation of the email, i.e. changes in the AMP email content even after hitting the Send Button, is one of the unique features of AMP emails. However, this may result in the subscriber being confused, leading to trust issues if the subscriber is not aware of AMP emails.
How we are overcoming this limitation:
This is a user behavior issue and as such, there isn’t much that we can do at the product end to resolve the issue. But still, there are things we are doing to get this into the backseat as soon as possible. We are creating ‘awareness’ about AMP email. We are churning out content, guides, tutorials, social media posts, podcasts, and webinars to tackle this issue head-on. What’s more, the entire email community is enthused with this idea and today we know how fast ideas travel. So it’s just days before this limitation vanishes and AMP for email becomes a household name for email.
As soon as AMP for Emails was rolled out, social media was tweeting and posting with chatter on the actual and potential superpowers of this genie. Based on various conjectures and misunderstandings of the concept and technology of AMP emails, various myths started circulating among marketers. So, here are the common myths that our team at Mailmodo encountered and our attempt to clarify them.
Fact: No, you cannot. The payment gateway has to stick to standard compliances in order to maintain its security and prevent fraud and security breaches. You can read about payment security protocols and standards here.
However, Mailmodo can help you to cut the number of steps between your user's decision to buy and the actual payment. You can collect product information inside the email and with the help of deep linking, you can redirect the user to the final stage of checkout. In fact, we are working to develop an e-commerce feature to help marketplaces and suppliers improve their sales. In case you want to be notified of this feature do sign up for our newsletter.
Fact: We wish we could. Unfortunately, we cannot stream videos inside AMP emails. A few email clients support HTML5 video in an email, specifically Apple Mail, iOS 10, and the Samsung email client. However, the idea that you can play a video in an email just because it is interactive is not true.
As an alternative for this, GIFs can be inserted inside emails and they work as well. The other alternative is to add your Youtube or video URL inside the email. What AMP emails can do better, in this case, is to combine these already existent features like inserting GIFs inside emails with interactive elements like forms, calendars, and carts to send an email in motion to your users.
AMP for Email has the potential to become a widely adopted standard for emails. The entire email marketing community is eagerly looking at how AMP emails make their way into businesses and users' inboxes. As the fingers remain crossed, we would like to invite you to take a look at interactive AMP emails for yourselves. You can simply sign up with Mailmodo for free and access all the interactive features without any coding or special prerequisites.
So are you ready for a test drive to AMPlify your emails?