Should you use videos in your email marketing campaigns? It depends, but did you know that adding videos to your email content can increase click rates by 300%?
If you feel like the text in your email is not enough to capture your audience's attention and want to build a connection with them, you can use videos in your email marketing strategy.
But this is just one factor, and there are several other factors to consider to decide whether you want to use videos in your emails or not.
Here, we'll discuss the pros and cons of using video email marketing to help you decide whether it'll benefit your brand.
Table of contents
What is video email marketing?
Video email marketing is when one sends videos in their marketing emails to help capture viewers' attention and convey information in an easy-to-understand way. It also helps boost open and click rates. They could play the video in the email itself by embedding them in the email using HTML5.
Why use videos inside emails?
Let's examine why one would want to use videos in email marketing and their benefits.
✅ Helps make information easy to understand
You may have noticed that when you look up a concept on YouTube, you can understand it better by watching the video than by reading the same thing in your textbook.
A video format makes delivering information easier as our brains can understand and recall visual information better. This is why people use animation videos in their emails to help readers digest a dense topic in a shorter amount of time.
✅Increases engagement and brand liking.
Humans tend to like visual content more than heavy textual information. Using images and videos in your email not only makes your users engage with the content you have shared but also creates brand awareness and liking. It is always a plus to add visual content, especially videos, to communicate the information in an interesting and interactive manner.
✅ Helps increase your open and click rates
According to an analysis by Mediapost, using the word "video" in the subject line of an email can increase open rates by nearly 13%.
For example, if your customer has expressed interest in your product, you can send them an email with the subject line saying, "Here is a video demo for XYZ product."
This will build people's curiosity and get them to open the email to see what the video might contain. And the video can get people to click on the email CTA to see the full video on your site or buy the product.
✅Boost social media engagement
If you are a brand that wants to build up its engagement on social media and already have a lot of video content that needs to reach your potential customers, you can make use of video marketing and share it with your target audience via email. You can embed YouTube videos, Instagram, or Facebook video links in the emails that your subscribers can click and watch. This ultimately brings traffic to your social media platforms.
When to use videos in emails?
You might wonder when and how you can include videos in your emails. Unnecessarily adding videos can negatively impact your email marketing efforts. You should consider video email marketing when you want to:
1. Educate and inspire
When thinking of adding videos to your emails, see how you can add value to your audience. You can easily provide value by adding educational videos that inspire your audience. For example, if you are a F&B company, you can consider sending a video recipe of one of your bestsellers that your existing customer base would like. This builds trust and connection with the brand and also boosts your open and click rates.
2. Launch a product
When introducing a product, videos are an excellent way to showcase and communicate the value of the new product. When sending a product launch email, make sure to add a video that describes your product in a simple and interesting way. A good product video that engages and entices the user to the CTA can really improve your email marketing metrics.
3. Talk about yourself/the brand
Nobody wants to read a document of a brand talking about itself, but they might consider watching an interesting video of the brand that interactively engages them while talking about it. This can be done in numerous ways. You can try sharing your story or your customers' or employees' sharing their story. Using videos in your email campaigns will help you create brand awareness.
4. Provide product demonstrations
Video email marketing can be a great tool for products that require product tutorials or demos. To simplify the user experience for your product, you can consider the use of video with an explanation of its usage, benefits, and tips. This type of content is not just useful but also builds trust around your brand.
5. Showcase testimonials
Testimonials or reviews of your product or service is one of the great example of video email marketing uses. If you want to share testimonials that include your customers or clients talking about their experience with your product or service, video email marketing might be a great way to pull it off. The content of the video can be a brief review of your customer or an influencer sharing a review of your product.
Why you shouldn't use videos in emails?
After looking at the pros of using videos in email marketing, it might seem too good to be true. That's because it is, and you should know about several drawbacks before using it. Here they are:
• Lack of video support by email clients
If a video is embedded within the email, it is possible that your videos will not be shown. Most email clients don't support the embedding of videos; thus, users who use those email clients won't be able to see the video.
Here is a list of the most common email services that do or don't support embedded videos.
|Email clients that support embedded videos
|Email clients that do not support embedded videos
|Outlook on Mac
|Outlook on other OS (excluding Mac)
So if most of your subscribers use Gmail, it would be pointless to send videos in emails as they won't be playable inside Gmail.
"Video embeds aren’t recommended since support is so mixed between email clients. Try animated GIFs of the video instead."
- Phillip Wild, The Lumery
• Can negatively impact your email's deliverability
Due to the lack of support by email clients for embedded videos, as discussed above, including video in the email can lead to it being marked as spam.
If you are marked as spam, your future emails can end up in spam rather than the inobox of your email list.
💡Related guide: 9 Reasons Why Emails Land in Spam and Tips and Tools to Avoid It
• Requires extra resources to create videos rather than images or GIFs
A video requires filming equipment, a production team, editors, and many other resources to create if you create one from scratch.
It requires more time and money than creating a few images or GIFs. But if you already have videos in your arsenal, you can edit them using a free MP4 editor, reuse them for emails, and create campaigns that include them.
• Can be slow to load if the file size is large
Images are usually smaller, making them faster to load, whereas most video files can be too big for emails. If the video file size is too big, it takes a long time to load your email, which can annoy readers. So, if you want to add a video file, keep it to 101 KB or less.
Is there an alternative to video for email marketing?
Yes, a few alternatives are
available that can be comparable to videos or encourage the same amount of user engagement.
A GIF is essentially a short video in an image format that can be inserted into your email easily since nearly all email clients accept the image format. GIFs are smaller in file size than video, loading faster and providing a good customer experience.
You can use them to preview the video and create curiosity, making the readers want to click and view the full video.
However, when you use GIFs, people still have to click to view the entire video and will be taken to a separate landing page.
It may not be perfect, but it's the best alternative to videos that don't have the same disadvantages as videos. It can help portray a reasonably high-quality video experience in an email without using a video.
2. Image with a play button
You can add an image of your video with a play button on top and a button linking to the video on YouTube or your landing page. The play button gives the readers a clear idea that it is supposed to be a video, and when they click on the button, it'll lead them to the video.
This way, if the video is the main factor in the email, you can use it to send your email campaign without landing in spam. We'll discuss how to use this alternative for your campaign further below.
3. AMP for email
If your aim with using videos in email is to get more people to engage with your email, then an alternative you can use is AMP for email. So, in a nutshell, AMP is a feature that enables you to add dynamic elements in your email that users can interact with within the email itself.
So with AMP email, you can add features like carousels, forms, surveys, and accordions to get people to engage with your email, and you can get real-time data on how they are engaging with your email.
If you want to know more about AMP and how to use AMP for your industry, check out our article on AMP use cases.
How to add video in emails?
If you still want to use videos in emails, then here are a few ways you can add videos to your email:
1. Add it as an attachment
If your video file size is less than 25MB, you can send it as an attachment using your email client. In Gmail, you can either add the video as an attachment from your Google Drive or upload it from your computer. But note that this method is impossible if you have a larger file size.
2. Adding the link in the email body
Adding video links in the email is a better way to easily include videos for your email campaigns. First, you'll have to post your video on any video hosting platform like YouTube, Vimeo, etc. Then, you can share the link to the video in your email.
3. Embed it in the body as a playable video using HTML5
You can use HTML5 to embed video in the body of your email. However, this requires some coding knowledge and will not render in most email clients, as we have seen previously. So, while this is possible, we would not recommend this due to the plethora of issues that come with it.
4. Embed it in the body as an image or GIF with a button to open it on a separate web page.
This is the best way to add a video to your email. It has a visual that makes it interesting while also not affecting your deliverability. To add the video as a static image or GIF with a button, follow the steps below in order.
- Create a thumbnail image or GIF to send in the email.
Select an image or GIF you want to use to send in your email, and using editing software like Canva, add a play button on top of the image.
Adding the play button indicates that it is a video that can make people want to click and view the full video.
If you use a GIF, then make sure that the vital information is shown in the first frame because if the email client doesn't support GIFs, then it will only show a static image of the first frame of the GIF.
- Insert the image in the campaign.
Now that you have the thumbnail ready, it's time to add it to your campaign. If you use email software like Mailmodo, then there will be a place where you can add images to the campaign.
Click on the images option and add the thumbnail you have created.
Once you have added the image or GIF, it's time to add an alt text which explains what's in the video so that the email still makes sense if the thumbnail doesn't load.
Now, most email software will have an area where you can link the image to a URL, as shown in the image above. You can utilize it and link it to your video so that even if the reader clicks on the image, they are still taken to the video's landing page.
- Add a call-to-action button below the image.
After you have added the image to your campaign, it's time to add a button that takes people to the video's landing page. Add the main CTA of the video directly below the image and write a CTA like click here to watch or play now.
You must ensure that the video is already hosted online on either your website or a video platform like YouTube, as only then will you be able to direct readers to it.
Depending on how you add and send videos, using them in your email marketing can either benefit or harm your results. So, unless you want to take such a risk, it's best to stick to using images and GIFs in your email.
But if most of your subscribers use Apple Mail or other email clients that support video, you can use videos as a part of your email campaigns. If you decide to use video in the email, then be mindful and follow the steps mentioned above to add videos to your campaign correctly.
Apart from using videos or gifs, you can use emojis to spruce up your email. Find out how in our guide on emojis in emails.