5 Best Shopify CRMs Apps

Are you looking for Shopify CRMs apps for your business? You have come to the right page. This guide will help you discover the best Shopify CRMs apps and along with a deep dive into their features, pricing, rating, etc.


What are Shopify CRMs apps?

Shopify CRM apps are tools that help businesses manage their customer relationships on the Shopify platform. They allow businesses to track customer information, communicate with customers, and analyze customer data to improve sales and customer satisfaction.

How do Shopify CRMs apps work or function?

Shopify CRM apps are designed to help businesses manage customer relationships efficiently. These apps integrate with the Shopify platform and provide features like customer segmentation, order history tracking, and personalized marketing campaigns. They collect and organize customer data, allowing businesses to analyze and understand customer behavior. This enables businesses to provide better customer service, target marketing efforts, and ultimately increase sales and customer satisfaction.

Benefits of Shopify CRMs apps

  • Improved customer management: Shopify CRM apps allow businesses to efficiently manage customer information, including contact details, purchase history, and preferences. This enables personalized marketing campaigns and better customer service.

  • Streamlined sales processes: With Shopify CRM apps, businesses can automate sales tasks such as order processing, inventory management, and invoicing. This saves time and reduces errors, leading to increased efficiency and customer satisfaction.

  • Enhanced analytics and reporting: Shopify CRM apps provide valuable insights into sales performance, customer behavior, and marketing campaigns. This data helps businesses make informed decisions, identify trends, and optimize their strategies for better results.

  • Seamless integration and scalability: Shopify CRM apps seamlessly integrate with the Shopify platform, allowing businesses to easily scale their operations as they grow. This ensures a smooth and hassle-free experience, without the need for complex integrations or additional software.

How we curated this list

We conducted extensive research to identify a wide range of software options within each category. This involved exploring online resources, industry publications, software directories, and user reviews. Please note that the pricing and features mentioned here are subject to change. We recommend you to visit the product website for the latest information before making a decision.


Metrilo Growth Platform

Developer: Metrilo

Product Description

Metrilo is an all-in-one analytics and CRM platform for Shopify stores. It offers customer segmentation, email marketing, and sales tracking to enhance sales and customer engagement.

Pros and Cons

  • Provides comprehensive analytics and insights on customer behavior, sales performance, and marketing campaigns.
  • Offers advanced segmentation and targeting options to personalize marketing efforts and increase customer engagement.
  • Enables easy integration with popular ecommerce platforms like Shopify, making it convenient for online store owners.
  • Provides a user-friendly interface and intuitive dashboard for easy navigation and data visualization.
  • Limited integration options with other platforms and apps.
  • Some users may find the pricing plans to be on the higher side.
  • The app's interface can be overwhelming for beginners.
  • The reporting and analytics features may lack in-depth customization options.

Richpanel Customer Support CRM

Developer: Richpanel Inc

Product Description

The Shopify Customer Support app streamlines customer inquiries, automates responses, and provides comprehensive tracking and reporting.

Pros and Cons

  • Easy to install and set up
  • Provides a centralized platform for managing customer support
  • Offers various communication channels for customers to reach out (email, live chat, social media)
  • Includes helpful features like automated responses and ticket management
  • Limited customization options for the customer support interface.
  • Lack of integration with popular social media platforms for customer inquiries.
  • Some users have reported occasional glitches and technical issues.
  • The app may not be suitable for businesses with complex customer support needs.

Endear CRM: Sell Through SMS

Developer: Endear

Product Description

Endear is a customer communication platform that boosts sales by enabling personalized messaging, tracking performance, and integrating with retail tools.

Pros and Cons

  • Endear is a user-friendly app that allows businesses to easily communicate with their customers through various channels such as SMS, email, and social media.
  • The app provides a centralized platform for managing customer interactions, making it convenient for businesses to track and respond to customer inquiries and requests.
  • With Endear, businesses can personalize their messages and offers based on customer preferences and purchase history, enhancing the overall customer experience.
  • The app offers analytics and reporting features, enabling businesses to gain insights into customer engagement and measure the effectiveness of their communication strategies.
  • Limited integration options with other platforms
  • Some users may find the pricing plans to be on the higher side
  • The app may require a learning curve for users unfamiliar with Shopify
  • Certain features may not be available in the basic plan, requiring an upgrade for full functionality.


Product Description

Drip is a powerful email marketing automation tool for Shopify stores, boosting customer engagement and driving sales with personalized campaigns, behavioral tracking, and more.

Pros and Cons

  • Drip offers a wide range of email marketing automation features, allowing businesses to easily create and send personalized emails to their customers.
  • The app provides advanced segmentation capabilities, enabling businesses to target specific customer groups with tailored messages and offers.
  • Drip integrates seamlessly with Shopify, making it easy to sync customer data and track customer behavior for more effective email campaigns.
  • Drip offers a visual email builder with a drag-and-drop interface, making it simple for businesses to create professional-looking emails without any coding knowledge.
  • Limited integration options with other platforms and apps.
  • Steep learning curve for beginners due to complex features and settings.
  • Some users have reported occasional glitches and technical issues.
  • Higher pricing plans may not be cost-effective for small businesses with limited budgets.

Revamp CRM (Retail, Wholesale)

Developer: Revamp

Product Description

Revamp CRM is a powerful customer relationship management software for Shopify stores, streamlining customer management and driving business growth.

Pros and Cons

  • Easy to use and navigate interface
  • Offers a wide range of features for managing customer relationships
  • Integrates seamlessly with Shopify, making it convenient for e-commerce businesses
  • Provides excellent customer support and assistance
  • Limited customization options for the user interface.
  • Steep learning curve for new users due to complex features and functionalities.
  • Lack of integration with popular third-party apps and platforms.
  • Pricing plans may be expensive for small businesses with limited budgets.

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Frequently asked

Yes, there are free CRM apps available for Shopify. HubSpot CRM and Agile CRM are popular options that offer basic CRM functionalities without a subscription fee. However, some advanced features may require a paid plan.

Shopify CRM apps help with customer management by centralizing customer data, tracking customer interactions, and providing tools for segmentation and personalized marketing. Apps like Klaviyo and Mailchimp are popular choices for customer management.

Yes, you can integrate a third-party CRM with Shopify. Shopify offers various CRM integrations, such as Salesforce, Zoho CRM, and HubSpot CRM. These integrations allow you to sync customer data, orders, and other relevant information between Shopify and your CRM.

Yes, many Shopify CRM apps offer email marketing features. Apps like Klaviyo, Mailchimp, and Omnisend provide email marketing tools, including email automation, segmentation, and personalized campaigns, to help businesses engage with their customers.

Yes, you can use multiple CRM apps on Shopify. However, it is recommended to choose one primary CRM app to avoid data duplication and confusion. You can integrate other CRM apps for specific purposes, such as email marketing or customer support, to complement your primary CRM.

How to use this page to find the right software

Identify your needs and requirements from the software. Consider factors like functionality, features, platform compatibility, budget, and any specific industry or personal preferences.

Based on your needs, prioritize the features or functionalities that are essential for your software.

Explore the website link of each software to gather more detailed information about it.

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