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11 Best Shopify Customer Support Apps
Are you looking for Shopify customer support apps for your business? You have come to the right page. This guide will help you discover the best Shopify customer support apps and along with a deep dive into their features, pricing, rating, etc.
What are Shopify customer support apps?
Shopify customer support app is a tool that helps businesses using Shopify to provide assistance and resolve issues for their customers. It allows businesses to manage customer inquiries, provide timely responses, and offer support through various channels like live chat, email, and phone.
How do Shopify customer support apps work or function?
The Shopify customer support app allows merchants to efficiently manage customer inquiries and provide timely support. It offers features like ticket management, live chat, and order history access. The app integrates with the Shopify platform, enabling merchants to view customer details and order information directly. It streamlines communication, improves response times, and enhances customer satisfaction.
Benefits of Shopify customer support apps
Improved customer satisfaction: The Shopify customer support app allows you to provide quick and efficient assistance to your customers, resolving their queries and issues promptly. This leads to higher customer satisfaction and loyalty.
Streamlined communication: With the app, you can centralize all customer inquiries and messages in one place, making it easier to manage and respond to them. This saves time and ensures that no customer is left waiting for a response.
Enhanced productivity: The app offers features like automated responses and canned messages, enabling you to handle customer inquiries more efficiently. This boosts productivity by reducing repetitive tasks and allowing you to focus on other important aspects of your business.
Data-driven insights: The app provides valuable analytics and reporting tools, allowing you to track customer interactions and identify trends. This data-driven approach helps you make informed decisions to improve your customer support and overall business performance.
How we curated this list
We conducted extensive research to identify a wide range of software options within each category. This involved exploring online resources, industry publications, software directories, and user reviews. Please note that the pricing and features mentioned here are subject to change. We recommend you to visit the product website for the latest information before making a decision.
HelpCenter
Developer: Shark Byte, Inc
Product Description
HelpCenter is a customizable customer support app for Shopify stores, offering a knowledge base, ticketing system, and analytics.
Pros and Cons
- Easy to use and navigate interface
- Provides comprehensive and customizable FAQs for customers
- Offers a live search feature for quick and efficient customer support
- Allows for seamless integration with Shopify stores
- Limited customization options for the Help Center design.
- Some users may find the app's pricing to be on the higher side.
- The app lacks integration with popular customer support platforms.
- The Help Center's search functionality may not always provide accurate results.
Richpanel Customer Support CRM
Developer: Richpanel Inc
Product Description
The Shopify Customer Support app streamlines customer inquiries, automates responses, and provides comprehensive tracking and reporting.
Pros and Cons
- Easy to install and set up
- Provides a centralized platform for managing customer support
- Offers various communication channels for customers to reach out (email, live chat, social media)
- Includes helpful features like automated responses and ticket management
- Limited customization options for the customer support interface.
- Lack of integration with popular social media platforms for customer inquiries.
- Some users have reported occasional glitches and technical issues.
- The app may not be suitable for businesses with complex customer support needs.
Chatdesk ‑ Email & FB Support
Developer: Chatdesk
Product Description
Chatdesk is a customer service app for Shopify that streamlines inquiries, automates responses, and improves service quality.
Pros and Cons
- Provides a centralized platform for managing customer service across email and social media channels.
- Offers automated tagging and categorization of customer inquiries, making it easier to prioritize and respond to them.
- Integrates with popular ecommerce platforms like Shopify, ensuring seamless communication with customers.
- Provides real-time analytics and reporting, allowing businesses to track and improve their customer service performance.
- Limited integration options with other customer service platforms.
- Some users have reported occasional glitches and technical issues.
- The app lacks advanced analytics and reporting features.
- The pricing plans may be expensive for small businesses with limited budgets.
Reamaze Live Chat & Helpdesk
Developer: Reamaze
Product Description
Reamaze is a customer messaging and live chat platform with a unified inbox, automation, collaboration, and Shopify integration.
Pros and Cons
- Reamaze is a comprehensive customer support platform that integrates seamlessly with Shopify.
- It offers a unified inbox that allows businesses to manage all customer conversations from various channels in one place.
- The app provides real-time chat functionality, enabling businesses to engage with customers instantly and resolve their queries efficiently.
- Reamaze offers robust reporting and analytics features, allowing businesses to track and measure their customer support performance effectively.
- Limited customization options for the chat widget's appearance.
- Some users have reported occasional glitches and slow response times.
- The pricing plans may be expensive for small businesses with limited budgets.
- The app lacks integration with popular social media platforms, limiting its reach and customer engagement potential.
Gorgias ‑ Live Chat & Helpdesk
Developer: Gorgias Inc.
Product Description
HelpDesk is a customer support app for Shopify that centralizes inquiries, automates responses, and improves support performance.
Pros and Cons
- Efficient customer support: The app provides a comprehensive helpdesk system that allows businesses to efficiently manage and respond to customer inquiries and support tickets.
- Centralized communication: It offers a centralized platform for businesses to communicate with customers across multiple channels, including email, live chat, and social media.
- Automation features: The app includes automation features such as canned responses and auto-assigning tickets, which help streamline customer support processes and save time.
- Integration with Shopify: It seamlessly integrates with Shopify, allowing businesses to access customer information and order details directly from the helpdesk system.
- Limited customization options for the helpdesk interface.
- Lack of integration with popular social media platforms.
- Limited reporting and analytics features.
- Some users have reported occasional glitches and slow response times.
UVdesk eCommerce Helpdesk
Developer: Webkul Software Pvt Ltd
Product Description
UVdesk is a versatile help desk and customer support app with centralized ticket management and various integration options.
Pros and Cons
- Easy to install and set up on Shopify store
- Provides a comprehensive help desk solution with ticket management and customer support features
- Offers multi-channel support, allowing businesses to manage customer inquiries from various platforms
- Includes a knowledge base feature for self-service support, reducing the workload on customer support agents
- Limited customization options for the user interface.
- Some users have reported occasional glitches and bugs.
- The app lacks advanced reporting and analytics features.
- Integration with third-party apps and platforms is not seamless.
Tidio Live Chat
Developer: TIDIO LLC
Product Description
Tidio Chat is a live chat app for Shopify stores, offering real-time communication and automated messages for businesses.
Pros and Cons
- Easy to install and set up on Shopify store
- Provides real-time chat support for customers
- Offers customizable chat widget to match store's branding
- Allows for automated responses and chatbots to handle customer inquiries
- Limited customization options for the chat widget's appearance and design.
- The free version of the app has limited features and functionality.
- Some users have reported occasional glitches and technical issues with the app.
- The app may not be suitable for larger businesses with high customer support demands.
Tawk.to
Developer: tawk.to
Product Description
Tawk.to is a customizable live chat and messaging app for Shopify stores, enabling real-time customer communication and tracking customer behavior.
Pros and Cons
- Easy to install and integrate with Shopify store
- Provides real-time chat support for customers
- Offers customization options for chat widget appearance
- Allows for multiple agents to handle customer inquiries simultaneously
- Limited customization options for the chat widget's appearance and design.
- Some users have reported occasional technical glitches and connectivity issues.
- The free version of the app includes only basic features, with more advanced functionalities requiring a paid subscription.
- The app lacks integration with popular social media platforms, limiting its reach and potential customer engagement.
Zendesk
Developer: Zendesk
Product Description
Zendesk is a customer support platform with ticketing, live chat, knowledge base, feedback, and multi-channel integration.
Pros and Cons
- Seamless integration with Shopify platform
- Provides a centralized customer support system
- Offers a wide range of customer support features
- Allows for efficient management of customer inquiries and tickets
- Limited customization options for the app's interface.
- Some users have reported occasional glitches and bugs.
- The app's pricing plans can be expensive for small businesses.
- Integration with other third-party apps may require additional fees.
Help Scout
Developer: Help Scout
Product Description
Help Scout is a customer service platform with a shared inbox, automated workflows, reporting, analytics, and integrations.
Pros and Cons
- Help Scout is a user-friendly help desk app that allows businesses to provide excellent customer support.
- It offers a shared inbox feature, enabling teams to collaborate and respond to customer inquiries efficiently.
- The app provides automation tools, such as saved replies and workflows, to streamline customer support processes.
- Help Scout integrates with various platforms, including Shopify, making it easy to manage customer support within the Shopify ecosystem.
- Limited customization options for the user interface.
- Lack of integration with popular third-party apps and platforms.
- Pricing plans may be expensive for small businesses or startups.
- Some users have reported occasional glitches or technical issues.
LiveChat
Developer: TEXT SA
Product Description
LiveChat is a customizable customer support software with real-time chat, chatbot automation, and integration with CRM tools.
Pros and Cons
- Easy to install and integrate with Shopify store
- Provides real-time customer support through live chat
- Offers customizable chat widget to match the store's branding
- Allows for proactive chat invitations to engage with customers
- Limited customization options for the chat widget's appearance.
- Some users have reported occasional glitches and technical issues.
- The app's pricing plans may be expensive for small businesses with limited budgets.
- Integration with other third-party apps and platforms may be limited.
Frequently asked
questions
Some popular Shopify customer support apps include Gorgias, Reamaze, Zendesk, Help Scout, and Freshdesk. These apps offer features such as ticket management, live chat, and customer feedback tools.
Yes, most customer support apps are designed to integrate seamlessly with Shopify. You can easily connect the app to your store by installing it from the Shopify App Store and following the setup instructions.
Yes, many customer support apps offer multichannel support, allowing you to manage customer inquiries from various channels such as email, live chat, social media, and phone. This helps you provide a consistent and efficient support experience.
Yes, several customer support apps for Shopify offer automation features. These features include automated responses, ticket routing, and workflow automation, which can help streamline your support processes and save time.
Yes, most customer support apps allow you to customize their appearance to match your store's branding. You can usually customize colors, fonts, and the placement of support widgets to create a cohesive look and feel.
How to use this page to find the right software
Identify your needs and requirements from the software. Consider factors like functionality, features, platform compatibility, budget, and any specific industry or personal preferences.
Based on your needs, prioritize the features or functionalities that are essential for your software.
Explore the website link of each software to gather more detailed information about it.
Still not sure?
Discuss you software needs in our community of experts. Join Marketing Tribe ->
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