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9 Best Shopify Facebook Chat Apps

Are you looking for Shopify Facebook chat apps for your business? You have come to the right page. This guide will help you discover the best Shopify Facebook chat apps and along with a deep dive into their features, pricing, rating, etc.

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What are Shopify Facebook chat apps?

Shopify Facebook chat app is a tool that allows Shopify store owners to integrate Facebook Messenger into their online store. It enables customers to chat with the store directly through Facebook Messenger, making it easier for them to ask questions, get support, and make purchases.

How do Shopify Facebook chat apps work or function?

The Shopify Facebook chat app allows Shopify store owners to integrate their Facebook page with their online store. It enables customers to chat with the store directly through Facebook Messenger, providing real-time support and assistance. The app syncs the store's products, inventory, and order information, allowing customers to browse and purchase products seamlessly within the chat interface.

Benefits of Shopify Facebook chat apps

  • Increased customer engagement: The Shopify Facebook Chat app allows you to connect with your customers directly on Facebook, making it easier for them to reach out and ask questions. This leads to improved customer satisfaction and increased sales.

  • Streamlined customer support: With the app, you can manage all customer inquiries and support requests from one central location. This saves time and effort, allowing you to provide faster and more efficient customer service.

  • Seamless integration: The app seamlessly integrates with your Shopify store, allowing you to easily manage orders, track inventory, and provide personalized recommendations to customers, all within the Facebook chat interface.

  • Enhanced marketing opportunities: By using the app, you can leverage Facebook's powerful advertising tools to target and retarget customers, increasing brand visibility and driving more traffic to your Shopify store.

How we curated this list

We conducted extensive research to identify a wide range of software options within each category. This involved exploring online resources, industry publications, software directories, and user reviews. Please note that the pricing and features mentioned here are subject to change. We recommend you to visit the product website for the latest information before making a decision.

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Facebook Chat Flux

Developer: Uplinkly

Product Description

Facebook Chat Flux is a Shopify app that seamlessly integrates Facebook Messenger into online stores, enabling real-time customer support and personalized chat experiences.

Pros and Cons

  • Easy to install and set up on Shopify store
  • Allows customers to directly message the store through Facebook Messenger
  • Provides real-time customer support and quick response times
  • Helps increase customer engagement and conversion rates
  • Limited customization options for the chat widget's appearance and functionality.
  • The app lacks advanced features such as automated responses or chatbots.
  • Some users have reported occasional glitches or technical issues with the app.
  • The free version of the app has limited functionality and requires an upgrade for more advanced features.
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Chatra Live Chat + Cart Saver

Developer: Roger Wilco LLC

Product Description

Chatra is a live chat and messaging app for Shopify stores, providing real-time customer support and integration with other messaging platforms.

Pros and Cons

  • Real-time chat: Chatra allows users to engage with their website visitors in real-time through a chat feature, enabling instant communication and support.
  • Customizable chat widget: The app offers a highly customizable chat widget, allowing users to match the chat window with their website's design and branding.
  • Visitor information: Chatra provides detailed information about website visitors, including their location, browsing history, and current page, helping users understand their audience better.
  • Multiple chat options: Users can choose between live chat, offline messaging, and email forms, providing flexibility in communication channels for both users and visitors.
  • Limited customization options for the chat widget's appearance.
  • No option to integrate with popular social media platforms for customer support.
  • Lack of advanced reporting and analytics features.
  • Some users have reported occasional glitches and technical issues.
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Reamaze Live Chat & Helpdesk

Developer: Reamaze

Product Description

Reamaze is a customer messaging and live chat platform with a unified inbox, automation, collaboration, and Shopify integration.

Pros and Cons

  • Reamaze is a comprehensive customer support platform that integrates seamlessly with Shopify.
  • It offers a unified inbox that allows businesses to manage all customer conversations from various channels in one place.
  • The app provides real-time chat functionality, enabling businesses to engage with customers instantly and resolve their queries efficiently.
  • Reamaze offers robust reporting and analytics features, allowing businesses to track and measure their customer support performance effectively.
  • Limited customization options for the chat widget's appearance.
  • Some users have reported occasional glitches and slow response times.
  • The pricing plans may be expensive for small businesses with limited budgets.
  • The app lacks integration with popular social media platforms for seamless customer support.
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Tidio Live Chat & Chatbots

Developer: TIDIO LLC

Product Description

Tidio Chat is a live chat app for Shopify stores, offering real-time communication and automated messages for businesses.

Pros and Cons

  • Easy to install and set up on Shopify store
  • Provides real-time chat support for customers
  • Offers customizable chat widget to match store's branding
  • Allows for automated responses and chatbots to handle customer inquiries
  • Limited customization options for the chat widget's appearance and design.
  • The free version of the app has limited features and functionality.
  • Some users have reported occasional glitches and technical issues with the app.
  • The app may not be suitable for larger businesses with high customer support demands.
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Tawk.to Live Chat

Developer: tawk.to

Product Description

Tawk.to is a customizable live chat app for Shopify stores, enabling real-time customer communication and analytics.

Pros and Cons

  • Easy to install and integrate with Shopify store
  • Provides real-time chat support for customers
  • Offers customization options for chat widget appearance
  • Allows for multiple agents to handle customer inquiries simultaneously
  • Limited customization options for the chat widget's appearance and design.
  • Some users have reported occasional technical glitches and connectivity issues.
  • The free version of the app includes only basic features, with more advanced functionalities requiring a paid subscription.
  • The app lacks integration with popular social media platforms, limiting its reach and potential customer engagement.
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Messenger ‑ Facebook Chat

Developer: EzApp

Product Description

YouNet Facebook Chat is a Shopify app that integrates Facebook Messenger chat into online stores for seamless customer communication and increased sales.

Pros and Cons

  • Easy integration with Shopify store
  • Allows customers to directly chat with the store through Facebook Messenger
  • Provides real-time customer support and assistance
  • Helps increase customer engagement and conversion rates
  • Limited customization options for the chat widget's appearance
  • Some users may find the app's pricing to be on the higher side
  • The app lacks advanced features such as chatbots or automated responses
  • Integration with other messaging platforms is not available
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Facebook Chat messenger

Developer: Elfsight

Product Description

Facebook Chat 4 is a Shopify app that integrates Facebook Messenger into online stores for real-time customer support and engagement.

Pros and Cons

  • Easy to install and set up on your Shopify store
  • Allows you to engage with customers in real-time through Facebook Messenger
  • Provides a convenient way for customers to ask questions and receive quick responses
  • Helps to increase customer satisfaction and build trust by providing personalized support.
  • Limited customization options for the chat widget's appearance and functionality.
  • Some users have reported occasional glitches and technical issues with the app.
  • The app lacks advanced features such as automated responses or chatbots.
  • Integration with other messaging platforms or customer support tools is not available.
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LiveChat ‑ Live Chat Software

Developer: TEXT SA

Product Description

LiveChat is a customizable customer support software with real-time chat, chatbot automation, and integration with CRM tools.

Pros and Cons

  • Easy to install and integrate with Shopify store
  • Provides real-time customer support through live chat
  • Offers customizable chat widget to match the store's branding
  • Allows for proactive chat invitations to engage with customers
  • Limited customization options for the chat widget's appearance.
  • Some users have reported occasional glitches and technical issues.
  • The app's pricing plans may be expensive for small businesses with limited budgets.
  • Integration with other third-party apps and platforms may be limited.
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Chaty ‑ Easy Facebook Chat

Developer: Premio

Product Description

Chaty is a customizable Shopify app that enables real-time customer engagement through a chat widget on your online store.

Pros and Cons

  • Easy to install and set up on Shopify stores
  • Offers multiple messaging platforms in one app (Facebook Messenger, WhatsApp, Instagram, etc.)
  • Allows customization of chat widget to match store's branding
  • Provides real-time customer support and engagement
  • Limited customization options for the chat widget's appearance and design.
  • The free version of the app has limited features and functionality.
  • Some users have reported occasional glitches and technical issues with the app.
  • The app may not be suitable for larger businesses with high customer support demands.

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Frequently asked
questions

No, the Shopify Facebook Chat app is specifically designed to integrate with Facebook Messenger only. It does not support integration with other messaging platforms such as WhatsApp or Instagram.

Yes, the Shopify Facebook Chat app allows customization of its appearance. You can change the color, position, and style of the chat widget to match your store's branding and design.

Yes, the Shopify Facebook Chat app supports automated responses. You can set up predefined messages or chatbots to automatically reply to customer inquiries, providing quick and efficient customer support.

No, the Shopify Facebook Chat app is primarily designed for customer support and engagement. It does not support sending marketing messages or promotional content to customers.

Yes, the Shopify Facebook Chat app offers analytics and reporting features. You can track metrics such as response time, chat volume, and customer satisfaction to evaluate the performance of your customer support efforts.

How to use this page to find the right software

Identify your needs and requirements from the software. Consider factors like functionality, features, platform compatibility, budget, and any specific industry or personal preferences.

Based on your needs, prioritize the features or functionalities that are essential for your software.

Explore the website link of each software to gather more detailed information about it.

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Discuss you software needs in our community of experts. Join Marketing Tribe ->

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