Clients Feedback Survey Form Template

What is a clients feedback survey form?

A clients feedback survey form is an online form that allows businesses to collect feedback from their clients. It gathers information about their overall satisfaction, suggestions for improvement, and specific experiences with products or services. This data helps businesses make informed decisions to enhance customer satisfaction and loyalty.

Important fields to include in a clients feedback survey form

Here are some key fields that you can include in your clients feedback survey form. You can customize these to suit your specific needs.

Field Name	Why to Collect	Compulsory/Optional	Input Type
Full name	To personalize future communications and address customers	Compulsory	Text
Email address	To send follow-up communications and updates	Compulsory	Email
Mobile number	To contact customers for feedback or support	Optional	Phone number
Quality of communication	To gauge customer satisfaction with team communication	Compulsory	Rating
Product/service satisfaction	To understand customer expectations and satisfaction	Compulsory	Rating
Likelihood to continue use	To measure customer retention and loyalty	Compulsory	Rating
Value for money	To assess customer perception of pricing and value received	Compulsory	Rating
Customer support experience	To evaluate customer service satisfaction and quality	Compulsory	Rating
Likelihood to recommend	To measure customer advocacy and likelihood of referrals	Compulsory	Rating
Liked features	To gather feedback on product strengths and differentiators	Optional	Text
Improvement suggestions	To collect ideas for future product enhancements	Optional	Text
Ease of understanding benefits	To assess effectiveness of product messaging and value proposition	Compulsory	Rating
Onboarding process	To evaluate ease of customer onboarding and initial experience	Compulsory	Rating
Marketing effectiveness	To understand impact of marketing efforts on customer perception	Compulsory	Rating
Primary reason for choosing	To identify key factors influencing customer decision	Compulsory	Multiple choice
Business needs alignment	To assess product fit with customer's specific business requirements	Compulsory	Rating
Overall satisfaction	To gauge general customer satisfaction with product/service	Compulsory	Rating
Additional feedback	To gather additional comments, suggestions, or criticisms	Optional	Text

How can I create a clients feedback survey form?

You can create a clients feedback survey form using any online tool that allows you to create forms, like Google Forms, Typeform, etc. You can also use Mailmodo to create and send forms in your emails.

How can I send a clients feedback survey form in an email?

Before we get into the how, let’s understand the why.

Why should you send this form in an email?

Inserting your clients feedback survey form in your emails allows you to reach out to your existing email list and have them fill out the form within the email itself. This reduces friction and cuts down on multiple steps like redirects, logging in to another page, etc., increasing the number of submissions.

For example, Hobspace saw a 20% boost in demo sign-ups by emailing their form using Mailmodo.

Now, let’s come to the how.

If you want to send this clients feedback survey form in your emails, you can use Mailmodo. Mailmodo is an all-in-one interactive email marketing platform that allows you to create and send such interactive forms in email without any coding. Here’s an interactive demo to get you started.

How to increase submissions for your clients feedback survey form

You can increase the submissions of your clients feedback survey form by making them user-centric and easy to complete. We have created an exclusive guide that discusses 12 things you can do to increase form submissions.