Top 30 AI Usage Statistics You Must Know in 2025

ByLakshya Kapur

Updated: 09 Apr, 2025

3 mins read

From automation and data analysis to customer service and workplace efficiency, AI has become a crucial part of modern business strategy. These statistics highlight how companies and individuals integrate AI into their daily workflows, demonstrating its significant impact across industries.

How do we collect this data?

The data was carefully obtained from leading industry experts and research organizations such as Deloitte, McKinsey, Forbes, DigitalOcean, and PWC, offering valuable insights into AI adoption and industry trends.

30 Key AI Usage Statistics

28% of organizations using AI report that their CEO is responsible for overseeing AI governance. [McKinsey]
17% of organizations indicate that their board of directors oversees AI governance. [McKinsey]
One-third of organizations regularly use generative AI in at least one business function. [McKinsey]
55% of Americans regularly interact with AI, with 27% using it several times a day and 28% using it once a day or several times a week. [AIPRM]
78.5% of workers use email spam filters, making it the most common AI usage in the workplace. [AIPRM]
61.4% of individuals use virtual assistants (such as Alexa and Siri) for personal use, compared to 28.9% in the workplace. [AIPRM]
65% of CEOs plan to use ChatGPT for business purposes instead of search engines. [AIPRM]
83% of companies claim that AI is a top priority in their business strategies. [Forbes]
87% of global organizations believe AI technologies will give them a competitive edge. [MIT Sloan Management]
48% of businesses use AI to utilize big data effectively. [O'Reilly]
52% of telecommunications organizations use chatbots to increase productivity. [Gartner]
35% of companies have turned to AI services to address labor shortages. [Hostinger]
80% of retail executives expect AI automation in their business by the end of 2025. [Analytics Insight]
86% of CEOs agree that AI is a mainstream technology in their companies. [PWC]
40% boost in employee productivity is expected due to AI. [PWC]
The number of businesses using AI grew by 270% between 2015 and 2019. [Gartner, Forbes]
78% say they expect their use of AI/ML to increase this year. [DigitalOcean]
73% of respondents are currently using AI/ML tools for personal or business use. [DigitalOcean]
72% of organizations have adopted AI in at least one business function. [McKinsey]
46% of organizations grant access to Generative AI tools to only 20% or less of their workforce. [Deloitte]
66.2% of respondents said their companies have at least one internal AI use case live. [Retool]
63% say their company does not have a ChatGPT/generative AI usage policy in place. [DigitalOcean]
72% of respondents said their organization’s trust in AI has increased since Generative AI emerged. [Deloitte]
60% of respondents reported their organization is balancing Generative AI adoption with risk mitigation. [Deloitte]
54% of respondents said their company knows and encourages AI use at work. [Retool]
47% of respondents have implemented AI/ML into their company’s development and coding process. [DigitalOcean]
13% of organizations have adopted Generative AI in software engineering. [McKinsey]
21% of respondents have implemented AI/ML into customer service and engagement. [DigitalOcean]
39% of respondents have used AI/ML tools to enhance customer experience. [DigitalOcean]
34% of organizations have adopted Generative AI in marketing and sales, with 16% using it for content support. [McKinsey]

Conclusion

In today’s fast-changing world, understanding AI usage is essential. These statistics reveal how quickly AI is being adopted and transforming business operations. By boosting efficiency and enabling smarter decisions, AI has become key to staying competitive. With these insights, you can make strategic choices that not only keep pace with change but also set you apart.