Service Request Form Template

What is a service request form?

A service request form is an online form used by customers to request assistance or services from a business. It typically collects details such as the customer's name, contact information, and a description of the service needed. The form helps streamline communication and ensures efficient handling of customer requests.

Important fields to include in a service request form

Here are some key fields that you can include in your service request form. You can customize these fields according to your specific needs.

Field Name	Why to Collect	Compulsory/Optional	Input Type
Full name	To address the requester properly	Compulsory	Text
Email address	To communicate with the requester	Compulsory	Email
Mobile number	To contact the requester if necessary	Compulsory	Phone number
Type of service request	To understand the nature of the request	Compulsory	Dropdown
Urgency level	To prioritize requests based on urgency	Compulsory	Dropdown
Issue/service details	To provide appropriate assistance	Compulsory	Text
Supporting documents	To provide additional context or evidence	Optional	File upload
Additional comments	To gather any extra information the requester may have	Optional	Text

How can I create a service request form?

You can create a service request form using any online tool that allows you to create forms, like Google Forms, Typeform, etc. You can also use Mailmodo to create and send forms in your emails.

How can I send a service request form in an email?

Before we get into the how, let’s understand the why.

Why should you send this form in an email?

Inserting your service request form in your emails allows you to reach out to your existing email list and have them fill out the form within the email itself. This reduces friction and cuts down on multiple steps like redirects, logging in to another page, etc., increasing the number of submissions.

For example, Razorpay increased their survey responses by 257% by emailing feedback forms using Mailmodo.

Now, let’s come to the how.

If you want to send this service request form in an email, you can use Mailmodo. Mailmodo is an all-in-one interactive email marketing platform that lets you create and send such interactive forms in email without any coding. Here’s an interactive demo to get you started.

How to increase submissions for your service request form

You can increase the submissions of your service request form by making them user-centric and easy to complete. We’ve created an exclusive guide that discusses 12 things you can do to increase form submissions.