29 Ecommerce Delivery Statistics You Need to Know

Sakshi Chandwani
BySakshi Chandwani

4 mins read

As Ecommerce has become an integral part of retail sales. With the rise of online shopping and the increasing market share of online retailers, businesses need to stay informed about the latest Ecommerce delivery statistics. These statistics provide valuable insights into consumer expectations, market trends, and supply chain challenges, helping businesses make informed decisions to optimize their delivery services.

Table of Contents

How do we collect these statistics?

When it comes to collecting Ecommerce delivery statistics, accuracy and reliability are paramount. These sources provide valuable insights into retail sales, market share, online shopping trends, and consumer expectations. Our sources include: Uppernic and Forbes.

29 Ecommerce delivery statistics

  1. Latin America witnessed a hike of 25% in Ecommerce sales from 2020 and saw $85 billion worth of eCommerce transactions. [Source: Upperinc]
  2. Countries like the UK, Russia, and the Philippines witnessed a 20% rise in Ecommerce sales. [Source: Upperinc]
  3. China remains the global Ecommerce market leader, with 52.1% of retail sales worldwide. [Source: Upperinc]
  4. The Holiday season continues to be the leading shopping season—and online shopping during that time is only increasing, as 57% of consumers shifted their purchases through online channels last year alone. (That includes all generations, except seniors, preferring online formats to physical store formats when making purchases) [Source: Conveyco]
  5. Over 50% of Ecommerce consumers use smartphones. [Source: Upperinc]
  6. Over 30% of grocery businesses globally moved online because of the COVID-19 outbreak. [Source: Upperinc]
  7. That survey also found 56% of GenXers and 55% of Millennials prefer online formats to physical stores. [Source: Conveyco]
  8. 46% are open to purchasing expensive items online. [Source: Upperinc]
  9. Over 50% of Ecommerce customers transact with the business if they see the delivery conditions. [Source: Upperinc]
  10. Over 25% would spend more to get the free shipping feature. [Source: Upperinc]
  11. More than 70% of consumers cite convenience (77%) and free shipping (72%) as their top reasons to shop online. [Source: Conveyco]
  12. 95% of Ecommerce consumers want their shipping issues resolved in transit. [Source: Upperinc]
  13. 85% of online United States shoppers are unhappy with the delivery service. [Source: Upperinc]
  14. The Swedish brand witnessed a sharp increase in its transactions and doubled its gross merchandise volume to $19 billion in 2021. [Source: Upperinc]
  15. Consumers say that digital retailers often meet their delivery speed expectations nearly 50% of the time (45%). [Source: Conveyco]
  16. 67% of the global consumer base claimed they had purchased products from a foreign site. Most consumers stated they find it difficult to make transactions because of language barriers. [Source: Upperinc]
  17. 46% are open to purchasing expensive items online. [Source: Upperinc]
  18. Amazon accounts for 37.8% of Ecommerce sales, the highest market share of all Ecommerce companies. [Source: Forbes]
  19. The high demand for same-day delivery cannot be overstated. However, most retailers are falling short of this expectation, with just over 50% offering same-day shipping. [Source: Conveyco]
  20. 24% of online shoppers abandon their cart because the site wanted them to create an account. [Source: Forbes]
  21. 22% drop out of an online shopping session because shipping is too slow. [Source: Forbes]
  22. Only 20% of consumers were willing to forgive retailers for delivery disruptions due to supply chain issues in 2021. [Source: Conveyco]
  23. The online shipping cart abandonment rate on mobile devices is 84%. [Source: Forbes]
  24. Social media commerce is expected to reach $2.9 trillion by 2026. [Source: Forbes]
  25. 96.9 million people in the United States shop on social media [Source: Forbes]
  26. 46% of consumers ranked reliability as one of the top attributes they look for when choosing a brand or retailer to purchase from. [Source: Conveyco]
  27. Millennials shop on social media the most—55% of people aged 18 to 24 in the United States have purchased on social media. [Source: Forbes]
  28. 49% of social commerce shoppers have had an influencer’s recommendation impact their purchase. [Source: Forbes]
  29. Online shoppers spent $9.12 billion on Black Friday in 2022. [Source: Forbes]


These Ecommerce delivery statistics provide valuable insights into the industry's current state. They highlight the importance of fast and reliable delivery in customer satisfaction and loyalty. As an Ecommerce business owner, it is crucial to understand these trends and adapt your delivery strategy accordingly. By offering flexible delivery options, optimizing logistics processes, and providing transparent tracking information, you can enhance the overall customer experience and set yourself apart from the competition.

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