mailmodo-hamburger

A Guide on How to Recall an Email in Outlook

Suryanarayan Pal
BySuryanarayan Pal

5 mins read

Did you accidentally send an embarrassing email to a colleague? Maybe you forgot to add an attachment. Wouldn’t it be great if you could just take back your email?

Sometimes, you can.

This guide will show you how to recall an email in Outlook.

  • What is email recall?

  • What happens when you recall an email?

  • Requirements to recall emails in Outlook

  • How does recalling an email work?

  • Wrapping up

What is email recall?

Email recall is the removal of an email from the Inbox of a recipient. A replacement message can also be substituted. If you forget to add an attachment in a message, for example, you can try to retract the message and then send a replacement message with the attachment.

You may be able to recall an email you sent by accident in some circumstances.

  • If the recipient did not read or preview the email before sending it, the email may be recalled.

  • To recall an email, the sender must use Outlook 2013 or 2016.

  • The recipient must have Outlook 2013 or 2016 installed on their computer to access their account.

  • The email will not be recalled until the recipient has used one of the clients specified above to access their mailbox.

What happens when you recall an email?

You can expect the following outcomes when you recall an email:

  • If the sender attempts to recall an email using Outlook 2013 or 2016, and the receiver accesses their account through a browser or mobile device, the recipient will receive an extra email from the sender's account stating that the sender wishes to recall the original email. The message contains no more instructions, and the recall will not take place.

  • If the sender is using the Outlook 2013 or 2016 client to recall an email and the receiver is using the Outlook 2013 client to access their account, the recipient will receive an email from the sender's account indicating that the original email is being attempted to be recalled. The recall will take place if the recipient receives this message without first receiving the original email, and the sender will receive email recall confirmation.

  • If the sender is using Outlook 2013 or 2016 to recall an email and the recipient is using Outlook 2016, the recalled email will be erased from the recipient's Inbox and no further notices from the sender's account will be received. The sender will receive notification that the email has been recalled successfully. If the email is not successfully recalled, the sender will be notified.

Requirements to recall emails in Outlook

You can’t recall the email if you're using Outlook.com unless you’ve set up undo sending. Likewise, you can’t if your email address ends in @Outlook.com, @hotmail.com, @live.com, or @msn.com.

This feature is available only for businesses on Microsoft 365 or Microsoft Exchange. You also need to have the Outlook desktop app.

If you meet all these requirements, follow these further instructions to recall your emails in Outlook.

How does recalling an email work?

The process is straightforward and only has a few steps.

  1. Click on the Sent Items and select the message you want to recall.

  2. After that, go to the File → Resend and Recall.

https://lh3.googleusercontent.com/eH9LIcrwYH6oR-mgm5Qm1VJeZFW2VoMcOgqHpq2XO_VBIyanxYX71u8cs4zzDIoV36jpGRFp3VX8D1ghn6Y7UlRn0AmDeMK98Dtb3i89aBSyu_NEEVSnjOgn3R7MffrWHM0P_GySFtaNTdFNbw

Source: Microsoft Support

  1. A dropdown will appear where you need to click on the Recall This Message option.

https://lh3.googleusercontent.com/gnc6vYcWyIVWQKmY0pgS6GXWWzJ1W3Y0pPvN5mOH54mAYrDUzrcTcLC6VzdMi-Wkfw9rf0iiJCrhTE6J_-sp_VuTbEv7ZULBLFTVLPA2G5n4eACmnNB841LGTNBc7NwYyibJeoVxf4F6qQ7BLQ

Source: Microsoft Support

  1. Now, you’ll see two options:

https://lh4.googleusercontent.com/tjWrfNcsloo53Q4YJWEaJeUaJ7O-stpZcj1Zxcal_yF0fj6yg27Lw-gb-boJqBxsfrv-_qO2283_TRZSrVl2-RWavIKBu7fRGRqHZ-WIqa1r2G11uB1zQiHJsNw-z2FTM5tKAd1HQYYQZv_o4g

Source: Microsoft Support

  • Delete unread copies of this message: As the name indicates, this option will delete your sent email if the recipients haven’t opened it yet.

  • Delete unread copies and replace them with a new message: This option will open the message to enter your new message and send it again to your users. After you hit send, your old message will be replaced with the new one.

  1. Make sure to check the Tell me if recall succeeds or fails for each recipient. Doing so will show you a status message if the recall succeeds or fails.

Note: You can only recall a message before the recipient opens it. It’s not possible to recall a message after they have opened it.

Wrapping up

That is how you recall an email in Outlook. But do you know what the best way to recall an email is? It is not recalling at all.

By that, I mean triple-checking your emails before sending them. Because the recipient might open your email before you make a recall request. This will save you some embarrassing moments with your colleagues and make you a responsible email marketer.

If you also use a Gmail account, check out our guide on recalling an email in Gmail.

What you should do next

Hey there, thanks for reading till the end. Here are 3 ways we can help you grow your business:

  1. Talk to an email expert. Need someone to take your email marketing to the next level? Mailmodo’s experts are here for you. Schedule a 30-minute email consultation. Don’t worry, it’s on the house. Book a meet here.

  2. Send emails that bring higher conversions. Mailmodo is an ESP that helps you to create and send app-like interactive emails with forms, carts, calendars, games, and other widgets for higher conversions. Get started for free.

  3. Get smarter with our email resources. Explore all our knowledge base here and learn about email marketing, marketing strategies, best practices, growth hacks, case studies, templates, and more. Access guides here.

Share this article
copy link
like/dislike
Linkedin logo
Twitter logo
Facebook logo
Whatsapp logo
Pinterest logo
mail logo

What should you do next?

Thanks for reading till the end. Here are 3 ways we can help you grow your business:

2_e7e11ef835
Get smarter with our email resources

Explore our email marketing guides, ebooks and other resources to master email marketing.

1_6f8cd1f355
Do better email marketing with Mailmodo

Send app-like interactive emails with forms, carts, calendars, games, etc. to boost email ROI.

3_44e5481591
Talk to an email expert

Get a 30-min. free email consultation with a Mailmodo expert to optimize your email marketing.

Get better ROI
on every email
you send

Quotation markMailmodo is a growth
hack for my business”

Vineet Khare, Bella Vita Organic

Get 3X conversions
with interactive emails

Check.svg

Create & send interactive emails without coding

Check.svg

Put revenue on auto-pilot with pre-built journeys

Check.svg

Save time with AI-powered email content creation

1000+ businesses grew with Mailmodo, including

Frame_1110165681_3_b26b1a7573
Group_1110165532_1_bf39ce18b3
Ellipse_Gradientbottom_Bg
Ellipse_Gradientbottom_Top
gradient_Right