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Welcome email flow

ecommerce welcome email flow

The welcome email series for e-commerce triggers when a user registers. This can be before the purchase process or during. It is possible to have an overlap between the welcome email series and abandoned cart or purchase emails.

💼 Expert tip

If your goal is to drive the conversion, removing them from the welcome email flow is best if they are on the “conversion path.” If your goal is to increase awareness, introduce the brand, and so on, you can keep them in the welcome email flow.

-Jonathan Nail, Chameleon Collective

🎯 The goal of this sequence

  • Express gratitude to new subscribers and create brand awareness

  • Introduce new products or helpful resources to shoppers

  • Encourage visitors to make a purchase

  • Connect with potential customers across other platforms

💼 Expert tip

Brands should leverage the welcome series to great new people, set the tone of the relationship, and get them to feel warm and welcome.

-Chase Dimond

Recommended emails in this sequence: 4 emails

Optimum flow time: 1-2 weeks

Emails in this sequence

Email # 1: Welcome email

📩 Why this email

Welcome the buyers to your brand store. You can briefly introduce them to your brand values, products, or best sellers. Most brands give some offers to first-time users.

Welcome email also decreases spam complaints and unsubscribes in the future as people are made aware that they have subscribed to your email list.

💼 Expert tip

Capture the user preferences within the welcome email series. Ask them what type of emails they want to receive and how often they want to receive them.

-Suryanarayan Pal, Mailmodo

📩 Why this email

Suggest products to new users to get people to visit your website and buy from you. The products you suggest can be your store’s bestsellers or products your visitors were already looking at. What you offer is subjective to your business.

Best practice

  • A/B test your products to see which one people like the most. It will help you send appropriate suggestions that get people to convert.

  • With AMP email you can insert the abandoned cart in email and get higher conversions, read this guide on AMP email for ecommerce to know more.

Email # 3: Social proof

📩 Why this email

Show that your brand is credible to gain people’s trust in your brand and get them to convert into customers. You can showcase customer reviews, user-generated content posted on social media, testimonials, etc. Provide an offer to get people to purchase and try the product themselves.

Email # 4: Additional resources

📩 Why this email

Show people some helpful content(blogs, videos, podcasts, etc.) related to your product or niche. For example, if you sell sustainable shoes, you can send them posts that educate people on how they can take care of their shoes to last a long time.

💼 Expert tip

A great welcome sequence is strategic…yes. But it’s also simple.

Instead of overcomplicating things when it comes to creating valuable content for your emails, have a look at the content you already have.

Have a look at your social media, your blog posts, or even your podcast.

Which content is already working so well that you could repurpose it and turn it into a high-value, automated email?

-Eman Ismail

⛔ Sequence exit

Based on user actions, send them to the product recommendation series.

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