Product refill

Product refill email flow

Product refill series can be useful for businesses that sell a product that people can repurchase after a period of usage. So, after a customer has purchased a product, you can send this email series after the usage time to get them to repurchase it.

šŸŽÆ The goal of this sequence

Increase customer retention by getting people to make a repeat transaction.

Recommended emails in this sequence: 3 emails

Optimum flow time: 1-2 weeks

Emails in this sequence

Email # 1: Buy again

šŸ“© Why this email

Show people a product they previously purchased that might be at the end of its usage time and ask people to repurchase it. For example, if someone has bought a bottle of shampoo, you can send them this email after a month to remind them to refill their shampoo.

āœ… Best practice

The key to success with this type of email is the timing. So make sure that you calculate the average usage time for each product and send this email at exactly the right time.

Email # 2: Reminder

šŸ“© Why this email

It has been a while since they have seen you, so it could be that they didn't notice your previous email. So, send them a similar email again to remind them that they still haven't repurchased the product.

āœ… Best practice

Send it around 10 am, which is a good time to send emails for the e-commerce industry. This will help increase your chance of being seen by your subscribers.

Email # 3: Offer

šŸ“© Why this email

If they have still not repurchased, it means that your product might not be compelling enough. So, now you can give people a discount on the product to incentivize them to purchase.

ā›” Sequence exit

Based on user actions, send them to the idle win-back series, upsell/cross-sell, or feedback series.

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