Abandoned cart email flow

Abandoned cart email flow

Nearly 70% of customers add items to their carts and leave without making a purchase. To avoid this waste of potential customers, you can send this cart abandonment series to people who have left their cart.

🎯 The goal of this sequence

The overarching goal of this series is to get people to make the purchase

  • Remind people about their abandoned carts

  • Provide offers to get people to finish the purchase

Recommended emails in this sequence: 3-4 emails

Optimum flow time: 4 days

Emails in this sequence

Email # 1: Abandoned cart

📩 Why this email

Send an email showing what they have left in their cart to remind them that they have not completed the purchase.

Best practice

Send this email immediately, within the first hour or day, to ensure you are still on your customer’s mind. Check out our guide to understand more about abandoned cart emails.

Email # 2: Reminder email

📩 Why this email

Send another abandoned cart email within a few more hours or the next day to remind them that they have still not made the purchase.

Best practice

Send interactive emails such that people can complete the order within the email itself. Check out how this works.

Email # 3: Offer email

📩 Why this email

Provide a discount on the overall cart value to entice people to make the purchase.

💼 Expert tip

Experiment with the frequency of emails you send to optimize it to a point where you are sending enough emails to maximize revenue but not too much that people are opting out or unsubscribing from your email list.

-Chase Dimond

Email # 4: Selling fast

📩 Why this email

Finally, if enticing offers have also failed to convert, you can create a sense of FOMO as a last resort to get them to make the sale. “Selling fast,” ”In x peoples cart,” “One-time deal,” “Limited stock available.”

Best practice

Don't send such emails often as they might seem redundant and fail to invoke the feeling of FOMO.

⛔ Sequence exit

Based on user actions (or inaction, send them to the product recommendation or feedback series.

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