Collect and measure customer's satisfaction with out customer effort survey (CES) email template. Click the button below to customize it.
Customer effort score is an important metric that tells you how much effort your customers put into completing tasks such as raising a query, purchasing, etc. The higher the CES, the better customer experience and thus higher customer retention.
The formula to calculate CES is = Sum of your CES survey sent / Total response received. So, if the total score is 100 and you got 50 responses, then CES would be 2.
You can measure CES by sending a survey to your customers at the right time, especially immediately after they have resolved their query, completed a purchase, had a demo call, etc. It increases your chances of hearing back from them as they just took action, and they might be happy to share their feedback.
Interactive embedded survey allowing recipients to submit their response within the email.
The template follows all the email accessibility guidelines.
Automatically added a fallback version for email clients who don't support AMP emails.
Add personalized fields in the subject line and within the email too.
Collect survey responses directly in your app by integrating it with Mailmodo, including HubSpot, Calendly, Intercom, Clevertap, etc. Check out all the integration offered by Mailmodo.
Follow these steps to customize these templates:
Checkout our help guide to know in detail.
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