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10 Best Shopify Helpdesk Apps

Are you looking for Shopify helpdesk apps for your business? You have come to the right page. This guide will help you discover the best Shopify helpdesk apps and along with a deep dive into their features, pricing, rating, etc.

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What are Shopify helpdesk apps?

A Shopify helpdesk app is a tool that helps online store owners manage customer inquiries and support tickets. It allows them to efficiently respond to customer queries, track conversations, and provide timely assistance, improving customer satisfaction and streamlining customer support processes.

How do Shopify helpdesk apps work or function?

The Shopify Helpdesk app functions by providing customer support and managing inquiries for Shopify store owners. It allows users to centralize customer communication from various channels, such as email, live chat, and social media, into one platform. The app organizes and prioritizes tickets, assigns them to team members, and tracks their progress. It also offers automated responses, templates, and analytics to streamline customer service operations.

Benefits of Shopify helpdesk apps

  • Improved customer support: The Shopify Helpdesk app streamlines customer inquiries and support requests, allowing businesses to respond quickly and efficiently. This leads to higher customer satisfaction and loyalty.

  • Time and cost savings: With the app's automation features, businesses can handle a larger volume of customer inquiries without needing to hire additional staff. This saves time and money, allowing businesses to focus on other important tasks.

  • Centralized communication: The app consolidates all customer inquiries and messages in one place, making it easier for businesses to manage and track customer interactions. This ensures that no customer inquiry goes unanswered or gets lost in the shuffle.

  • Enhanced productivity: The Shopify Helpdesk app provides businesses with tools to organize and prioritize customer inquiries, helping them stay organized and productive. This allows businesses to handle customer inquiries more efficiently and effectively.

How we curated this list

We conducted extensive research to identify a wide range of software options within each category. This involved exploring online resources, industry publications, software directories, and user reviews. Please note that the pricing and features mentioned here are subject to change. We recommend you to visit the product website for the latest information before making a decision.

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#1

HelpCenter

Developer: Shark Byte, Inc

Product Description

HelpCenter is a customizable customer support app for Shopify stores, offering a knowledge base, ticketing system, and analytics.

Pros and Cons

  • Easy to use and navigate interface
  • Provides comprehensive and customizable FAQs for customers
  • Offers a live search feature for quick and efficient customer support
  • Allows for seamless integration with Shopify stores
  • Limited customization options for the Help Center design.
  • Some users may find the app's pricing structure to be expensive for their needs.
  • The app lacks integration with popular customer support platforms.
  • The Help Center's search functionality may not always provide accurate results.
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#2

Richpanel Customer Support CRM

Developer: Richpanel Inc

Product Description

The Shopify Customer Support app streamlines customer inquiries, automates responses, and provides personalized support for efficient and effective customer service.

Pros and Cons

  • Easy to install and set up
  • Provides a centralized platform for managing customer support
  • Offers various communication channels for customers to reach out (email, live chat, social media)
  • Includes helpful features like automated responses and ticket management
  • Limited customization options for the customer support interface.
  • Lack of integration with popular social media platforms for customer inquiries.
  • Some users have reported occasional glitches and technical issues.
  • The app may not be suitable for businesses with complex customer support needs.
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#3

Reamaze Live Chat & Helpdesk

Developer: Reamaze

Product Description

Reamaze is a customer messaging and live chat platform with a unified inbox, automation, collaboration, and Shopify integration.

Pros and Cons

  • Reamaze is a comprehensive customer support platform that integrates seamlessly with Shopify.
  • It offers a unified inbox that allows businesses to manage all customer conversations from various channels in one place.
  • The app provides real-time chat functionality, enabling businesses to engage with customers instantly and resolve their queries efficiently.
  • Reamaze offers robust reporting and analytics features, allowing businesses to track and measure their customer support performance effectively.
  • Limited customization options for the chat widget's appearance.
  • Some users have reported occasional glitches and slow response times.
  • The pricing plans may be expensive for small businesses with limited budgets.
  • The app lacks integration with popular social media platforms for seamless customer support.
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#4

Gorgias ‑ Live Chat & Helpdesk

Developer: Gorgias Inc.

Product Description

HelpDesk is a customer support app for Shopify that centralizes inquiries, automates responses, and improves customer satisfaction.

Pros and Cons

  • Efficient customer support: The app provides a comprehensive helpdesk system that allows businesses to efficiently manage and respond to customer inquiries and support tickets.
  • Centralized communication: It offers a centralized platform for businesses to communicate with customers across multiple channels, including email, live chat, and social media.
  • Automation features: The app includes automation features such as canned responses and auto-assigning tickets, which help streamline customer support processes and save time.
  • Integration with Shopify: It seamlessly integrates with Shopify, allowing businesses to access customer information and order details directly from the helpdesk system.
  • Limited customization options for the helpdesk interface.
  • Lack of integration with popular social media platforms.
  • Limited reporting and analytics features.
  • Some users have reported occasional glitches and slow response times.
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#5

UVdesk eCommerce Helpdesk

Developer: Webkul Software Pvt Ltd

Product Description

UVdesk is a versatile help desk and customer support app with centralized ticket management and multi-channel communication capabilities.

Pros and Cons

  • Easy to install and set up on Shopify store
  • Provides a comprehensive help desk solution with ticket management and customer support features
  • Offers multi-channel support, allowing businesses to manage customer inquiries from various platforms
  • Includes a knowledge base feature for self-service support, reducing the workload on customer support agents
  • Limited customization options for the ticketing system interface.
  • Some users may find the learning curve steep when setting up and configuring the app.
  • The app lacks integration with popular social media platforms for seamless customer support.
  • The reporting and analytics features are not as robust compared to other similar help desk apps.
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#6

Tidio Live Chat

Developer: TIDIO LLC

Product Description

Tidio Chat is a live chat app for Shopify stores, offering real-time communication and automated messages for businesses.

Pros and Cons

  • Easy to install and set up on Shopify store
  • Provides real-time chat support for customers
  • Offers customizable chat widget to match store's branding
  • Allows for automated responses and chatbots to handle customer inquiries
  • Limited customization options for the chat widget's appearance and design.
  • The free version of the app has limited features and functionality.
  • Some users have reported occasional glitches and technical issues with the app.
  • The app may not be suitable for larger businesses with high customer support demands.
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#7

Tawk.to

Developer: tawk.to

Product Description

Tawk.to is a customizable live chat and messaging app for Shopify stores, enabling real-time customer communication and analytics.

Pros and Cons

  • Easy to install and integrate with Shopify store
  • Provides real-time chat support for customers
  • Offers customization options for chat widget appearance
  • Allows for multiple agents to handle customer inquiries simultaneously
  • Limited customization options for the chat widget's appearance and design.
  • Some users have reported occasional technical glitches and connectivity issues.
  • The free version of the app includes only basic features, with more advanced functionalities requiring a paid subscription.
  • The app lacks integration with popular social media platforms, limiting its reach and potential customer engagement.
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#8

Zendesk

Developer: Zendesk

Product Description

Zendesk is a customer support platform with ticketing, live chat, knowledge base, feedback, and multi-channel integration.

Pros and Cons

  • Seamless integration with Shopify platform
  • Provides a centralized customer support system
  • Offers a wide range of customer support features
  • Allows for efficient ticket management and tracking
  • Limited customization options for the app's interface.
  • Some users have reported occasional glitches and bugs.
  • The app's pricing plans can be expensive for small businesses.
  • Integration with other third-party apps may require additional fees.
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#9

Help Scout

Developer: Help Scout

Product Description

Help Scout is a customer support platform with shared inbox, automation, reporting, knowledge base, and integrations.

Pros and Cons

  • Help Scout is a user-friendly help desk app that allows businesses to provide excellent customer support.
  • It offers a shared inbox feature, enabling teams to collaborate and respond to customer inquiries efficiently.
  • The app provides automation tools, such as saved replies and workflows, to streamline customer support processes.
  • Help Scout integrates with various platforms, including Shopify, making it easy to manage customer support within the Shopify ecosystem.
  • Limited customization options for the user interface.
  • Lack of integration with popular social media platforms.
  • Some users have reported occasional glitches and slow performance.
  • Pricing plans may be expensive for small businesses with limited budgets.
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#10

LiveChat

Developer: TEXT SA

Product Description

LiveChat is a customizable customer support software with real-time chat, chatbot automation, and integration with CRM tools.

Pros and Cons

  • Easy to install and integrate with Shopify store
  • Provides real-time customer support through live chat
  • Offers customizable chat widget to match the store's branding
  • Allows for proactive chat invitations to engage with customers
  • Limited customization options for the chat widget's appearance.
  • Some users have reported occasional glitches and technical issues.
  • The app's pricing plans may be expensive for small businesses with limited budgets.
  • Integration with other third-party apps and platforms may be limited.

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Frequently asked
questions

Yes, you can integrate a helpdesk app with your Shopify store. There are several helpdesk apps available in the Shopify App Store that can be easily integrated to provide customer support and manage inquiries.

When choosing a Shopify helpdesk app, look for features such as ticket management, email integration, live chat support, order history tracking, customer profiles, and automation capabilities. These features will help streamline your customer support process.

Yes, there are Shopify helpdesk apps that offer multichannel support. Apps like Gorgias and Reamaze allow you to manage customer inquiries from various channels such as email, live chat, social media, and more, all within a single platform.

Yes, a helpdesk app can help you track customer satisfaction. Many Shopify helpdesk apps offer features like customer feedback surveys, ratings, and reviews, which allow you to measure and improve customer satisfaction levels.

Yes, most Shopify helpdesk apps provide analytics and reporting features. These features allow you to track and analyze metrics such as response times, ticket volumes, customer satisfaction ratings, and more, helping you make data-driven decisions for your customer support strategy.

How to use this page to find the right software

Identify your needs and requirements from the software. Consider factors like functionality, features, platform compatibility, budget, and any specific industry or personal preferences.

Based on your needs, prioritize the features or functionalities that are essential for your software.

Explore the website link of each software to gather more detailed information about it.

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