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14 Best Shopify Live Chat Apps

Are you looking for Shopify live chat apps for your business? You have come to the right page. This guide will help you discover the best Shopify live chat apps and along with a deep dive into their features, pricing, rating, etc.

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What are Shopify live chat apps?

Shopify live chat app is a tool that allows customers to have real-time conversations with online store owners or support teams. It helps to answer questions, provide assistance, and resolve issues instantly, enhancing the overall shopping experience.

How do Shopify live chat apps work or function?

The Shopify live chat app allows online store owners to communicate with their customers in real-time. It enables instant messaging between the store owner and the customer, providing a convenient way to answer questions, provide support, and assist with purchases. The app typically integrates with the store's website, displaying a chat widget that customers can use to initiate conversations. Store owners can respond to these messages through the app's interface, ensuring prompt and efficient communication.

Benefits of Shopify live chat apps

  • Improved customer support: With a Shopify live chat app, you can provide real-time assistance to your customers, resolving their queries and concerns instantly, leading to higher customer satisfaction.

  • Increased sales: Live chat allows you to engage with potential customers, answer their questions, and guide them through the purchasing process, resulting in higher conversion rates and increased sales.

  • Time and cost-effective: Live chat eliminates the need for phone calls or lengthy email exchanges, saving time for both customers and support staff. It also reduces costs associated with phone support, making it a cost-effective solution for businesses.

  • Analytics and insights: Shopify live chat apps often provide analytics and insights, allowing you to track customer interactions, identify trends, and make data-driven decisions to improve your customer service and sales strategies.

How we curated this list

We conducted extensive research to identify a wide range of software options within each category. This involved exploring online resources, industry publications, software directories, and user reviews. Please note that the pricing and features mentioned here are subject to change. We recommend you to visit the product website for the latest information before making a decision.

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#1

HelpCenter - Live Chat & Helpdesk

Developer: Shark Byte, Inc

Product Description

HelpCenter is a customizable customer support app for Shopify stores, offering a knowledge base, ticketing system, and analytics.

Pros and Cons

  • Easy to install and set up
  • Provides a comprehensive knowledge base for customers
  • Allows customization of the help center to match the store's branding
  • Offers a search function for quick and efficient customer support
  • Limited customization options for the Help Center design.
  • Some users may find the app's pricing to be on the higher side.
  • The app lacks integration with popular customer support platforms.
  • The Help Center's search functionality may not always provide accurate results.
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#2

Formilla Live Chat

Developer: Formilla.com

Product Description

Formilla Live Chat is a Shopify app that offers real-time customer support with customizable chat widgets and visitor monitoring.

Pros and Cons

  • Easy to install and set up on Shopify store
  • Provides real-time live chat support for customers
  • Offers customizable chat widgets to match the store's branding
  • Allows for proactive chat invitations to engage with customers.
  • Limited customization options for the chat widget's appearance and design.
  • The free version of the app has limited features and functionality.
  • Some users have reported occasional glitches and technical issues with the app.
  • The app's pricing plans may be expensive for small businesses with limited budgets.
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#3

Richpanel Customer Support CRM

Developer: Richpanel Inc

Product Description

The Shopify Customer Support app streamlines customer inquiries, automates responses, and provides comprehensive tracking and reporting.

Pros and Cons

  • Easy to install and set up
  • Provides a centralized platform for managing customer support
  • Offers various communication channels for customers to reach out (email, live chat, social media)
  • Includes helpful features like automated responses and ticket management
  • Limited customization options for the customer support interface.
  • Lack of integration with popular social media platforms for customer inquiries.
  • Some users have reported occasional glitches and technical issues.
  • The app may not be suitable for businesses with complex customer support needs.
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#4

Reamaze Live Chat & Helpdesk

Developer: Reamaze

Product Description

Reamaze is a customer messaging and live chat platform with a unified inbox, automation, collaboration, and Shopify integration.

Pros and Cons

  • Reamaze is a comprehensive customer support platform that integrates seamlessly with Shopify.
  • It offers a unified inbox that allows businesses to manage all customer conversations from various channels in one place.
  • The app provides real-time chat functionality, enabling businesses to engage with customers instantly and resolve their queries efficiently.
  • Reamaze offers robust reporting and analytics features, allowing businesses to track and measure their customer support performance effectively.
  • Limited customization options for the chat widget's appearance.
  • Some users have reported occasional glitches and slow response times.
  • The pricing plans may be expensive for small businesses with limited budgets.
  • The app lacks integration with popular social media platforms for seamless customer support.
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#5

Live Chat, ChatBot, Cart Saver

Developer: Roger Wilco LLC

Product Description

Chatra is a live chat and messaging app for Shopify stores, providing real-time customer support and integration with other messaging platforms.

Pros and Cons

  • Real-time chat: Chatra allows users to engage with their website visitors in real-time through a chat feature, enabling instant communication and support.
  • Customizable chat widget: The app offers a highly customizable chat widget, allowing users to match the chat window with their website's design and branding.
  • Visitor information: Chatra provides detailed information about website visitors, including their location, browsing history, and current page, helping users understand their audience better.
  • Multiple chat options: Users can choose between live chat, offline messaging, and email forms, providing flexibility in communication channels for both users and visitors.
  • Limited customization options for the chat widget's appearance.
  • Some users have reported occasional glitches and technical issues.
  • The free plan has limitations on the number of chat conversations and agents.
  • Integration with other third-party apps may require additional setup and configuration.
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#6

Tobi - Live Chat & Messenger

Developer: GOtext

Product Description

Increase sales with Tobi, a Shopify app that offers personalized product recommendations based on customer behavior. Easy installation, customization, and detailed analytics.

Pros and Cons

  • Tobi is a user-friendly app that allows Shopify store owners to easily create and manage pop-ups, banners, and other promotional messages on their website.
  • The app offers a wide range of customizable templates and designs, allowing users to create visually appealing and engaging pop-ups that match their brand's aesthetic.
  • Tobi provides advanced targeting options, enabling users to display specific pop-ups to different segments of their audience based on factors such as location, device, and browsing behavior.
  • The app integrates seamlessly with Shopify, making it easy to install and set up, with no coding or technical skills required.
  • Limited customization options for the app's design and layout.
  • Some users have reported occasional glitches and bugs.
  • The app lacks advanced features for more complex e-commerce needs.
  • The pricing plans may be considered expensive for small businesses with limited budgets.
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#7

Gorgias ‑ Live Chat & Helpdesk

Developer: Gorgias Inc.

Product Description

HelpDesk is a customer support app for Shopify stores, offering efficient ticket management and seamless communication with customers.

Pros and Cons

  • Efficient customer support: The app provides a comprehensive helpdesk system that allows businesses to efficiently manage and respond to customer inquiries and support tickets.
  • Centralized communication: It offers a centralized platform for businesses to communicate with customers across multiple channels, including email, live chat, and social media.
  • Automation features: The app includes automation features such as canned responses and auto-assigning tickets, which help streamline customer support processes and save time.
  • Integration with Shopify: It seamlessly integrates with Shopify, allowing businesses to access customer information and order details directly from the helpdesk system.
  • Limited customization options for the helpdesk interface.
  • Lack of integration with popular social media platforms.
  • Limited reporting and analytics features.
  • Some users have reported occasional glitches and slow response times.
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#8

Tidio Live Chat

Developer: TIDIO LLC

Product Description

Tidio Chat is a live chat app for Shopify stores, offering real-time communication and automated messages for businesses.

Pros and Cons

  • Easy to install and set up on Shopify store
  • Provides real-time chat support for customers
  • Offers customizable chat widget to match store's branding
  • Allows for automated responses and chatbots to handle customer inquiries
  • Limited customization options for the chat widget's appearance and design.
  • The free version of the app has limited features and functionality.
  • Some users have reported occasional glitches and technical issues with the app.
  • The app's pricing plans can be expensive for small businesses with limited budgets.
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#9

Easy Messenger ‑ Live Chat

Developer: NexusMedia OÜ

Product Description

EasyMessenger LiveChat is a Shopify app that allows businesses to offer real-time customer support through Facebook Messenger, with customizable branding and automated messaging.

Pros and Cons

  • EasyMessenger LiveChat allows businesses to provide live chat support to their customers directly through Facebook Messenger.
  • The app integrates seamlessly with Shopify, making it easy to set up and use.
  • It offers real-time chat translation, allowing businesses to communicate with customers in their preferred language.
  • EasyMessenger LiveChat provides a user-friendly interface and customizable chat widget to match the brand's look and feel.
  • Limited customization options for the chat widget's appearance and branding.
  • Lack of integration with other popular messaging platforms, limiting customer reach.
  • Inability to track and analyze chat performance and customer interactions.
  • Limited customer support options and resources for troubleshooting and assistance.
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#10

WhatsApp Chat Button & More

Developer: SAAS GROVE COM LTD

Product Description

Whatshelp Chat Button is a customizable Shopify app that enables easy customer communication with multiple messaging platforms and real-time chat translation.

Pros and Cons

  • Easy to install and set up on Shopify stores
  • Provides a convenient and user-friendly chat button for customers to reach out for support
  • Offers multiple messaging platforms for customer communication, including Facebook Messenger, WhatsApp, and more
  • Allows customization options to match the chat button with the store's branding
  • Limited customization options for the chat button's appearance and placement.
  • Some users have reported occasional glitches and technical issues with the app.
  • The free version of the app has limited features and functionality.
  • The app may not be suitable for larger businesses with high customer support demands.
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#11

Tawk.to

Developer: tawk.to

Product Description

Tawk.to is a customizable live chat and messaging app for Shopify stores, enabling real-time customer communication and tracking customer behavior.

Pros and Cons

  • Easy to install and integrate with Shopify store
  • Provides real-time chat support for customers
  • Offers customization options for chat widget appearance
  • Allows for multiple agents to handle customer inquiries simultaneously
  • Limited customization options for the chat widget's appearance and design.
  • Some users have reported occasional technical glitches and connectivity issues.
  • The free version of the app includes only basic features, with more advanced functionalities requiring a paid subscription.
  • The app lacks integration with popular social media platforms, limiting its reach and potential customer engagement.
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#12

JivoChat Live Chat

Developer: JivoChat

Product Description

JivoChat is a live chat software that allows businesses to communicate with customers in real-time, with features like visitor monitoring and file sharing.

Pros and Cons

  • Real-time chat: JivoChat allows businesses to engage with their customers in real-time through live chat, providing instant support and assistance.
  • Multi-channel communication: The app enables businesses to communicate with customers through various channels, including website chat, social media messaging, and mobile apps.
  • Visitor monitoring: JivoChat provides detailed visitor information, such as location, referral source, and browsing history, allowing businesses to better understand their customers and personalize their interactions.
  • Customizable chat widget: The chat widget can be customized to match the business's branding, ensuring a seamless and professional customer experience.
  • Limited customization options for the chat widget's appearance.
  • The free version has limited features and is only suitable for small businesses.
  • Some users have reported occasional glitches and technical issues.
  • The pricing plans can be expensive for larger businesses with high customer support demands.
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#13

ProProfs Chat

Developer: ProProfs

Product Description

ProProfs Live Chat Software is a customizable customer support tool with real-time communication, visitor tracking, and integration capabilities.

Pros and Cons

  • Easy to install and integrate with Shopify
  • Provides real-time customer support through live chat
  • Offers customizable chat widgets to match the website's design
  • Allows for proactive chat invitations to engage with customers.
  • Limited customization options for the chat widget's appearance and design.
  • The free plan has limited features and is only suitable for small businesses with minimal chat support needs.
  • Integration with other third-party apps and platforms may require additional costs or technical expertise.
  • Some users have reported occasional glitches or slow response times, impacting the overall user experience.
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#14

LiveChat - Customer Service Software

Developer: TEXT SA

Product Description

LiveChat is a customizable customer support software that allows businesses to engage with website visitors in real-time through live chat, chatbot automation, and integration with CRM and help desk tools.

Pros and Cons

  • Easy to install and integrate with Shopify store
  • Provides real-time customer support through live chat
  • Offers customizable chat widget to match the store's branding
  • Allows for proactive chat invitations to engage with customers
  • Limited customization options for the chat widget's appearance.
  • Some users have reported occasional glitches and technical issues.
  • The app's pricing plans may be expensive for small businesses with limited budgets.
  • Integration with other third-party apps and platforms may be limited.

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Frequently asked
questions

Yes, you can integrate a live chat app with your Shopify store. There are several live chat apps available in the Shopify App Store, such as Tidio, LiveChat, and Reamaze, that can be easily integrated into your store to provide real-time customer support.

When choosing a Shopify live chat app, look for features like customizable chat widgets, automated chat greetings, chat transcripts, visitor tracking, mobile compatibility, and integration with other customer support tools like help desks and CRM systems.

Yes, there are Shopify live chat apps that offer multilingual support. Apps like Gorgias, Tidio, and LiveChat provide options to translate chat messages into multiple languages, allowing you to communicate with customers in their preferred language.

Yes, most Shopify live chat apps allow you to customize the appearance of the live chat widget. You can usually customize the colors, position, size, and text of the chat widget to match your store's branding and design.

Yes, many Shopify live chat apps offer chatbot functionality. Chatbots can automate responses to frequently asked questions, provide 24/7 support, and help qualify leads. Apps like Tidio, Reamaze, and Gorgias offer chatbot features to enhance customer support.

How to use this page to find the right software

Identify your needs and requirements from the software. Consider factors like functionality, features, platform compatibility, budget, and any specific industry or personal preferences.

Based on your needs, prioritize the features or functionalities that are essential for your software.

Explore the website link of each software to gather more detailed information about it.

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