Community Marketing: Benefits, Strategies, Ideas & More

BySneha Chatterjee


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In the world of advertising, where brands use tactics and exaggerated words/facts to lure people in, people often refer to the advice and preferences of other community members to get a clearer picture. Community marketing leverages this principle. This marketing approach focuses on building a network of customers who are engaged by sharing to make this better.

Community marketing has emerged as an effective strategy for brands aiming to cultivate loyalty and advocacy among their customer base. This marketing approach focuses on building a network of customers who are engaged by shared interests and mutual benefit, rather than merely pushing a product or service.

Table of contents

What is community marketing?

Community marketing is about creating an ecosystem where customers can connect over shared experiences and values, often facilitated by the brand. This ecosystem can take various forms, from online forums and social media groups to real-life meetups and events.

For instance, Sephora’s Beauty Insider community offers a space for beauty enthusiasts to discuss products, while Adobe’s Behance platform allows creatives to showcase and critique work. These communities are distinct from influencer communities or brand pages, which are often one-to-many broadcast channels for marketing, whereas community marketing fosters many-to-many conversations among members themselves.

Benefits of community marketing for brands

Community marketing offers an array of benefits that can transform customers into active brand advocates and collaborators, driving both sales and innovation. Here are some key points:

  • It opens the door for real conversations about the brand, with unfiltered feedback.

  • Brands can tap into the community to understand customer preferences and trends.

  • Direct engagement can lead to faster and more personalized customer service.

  • Communities foster a sense of belonging, which can translate into higher customer loyalty.

  • A community of enthusiasts is more receptive to new offerings.

  • Community members are more likely to engage with content and share it within their networks.

  • Community marketing is more economical, since it is primarily organic.

How to start with community marketing?

A robust community marketing strategy is tailored to the brand’s unique position and goals. It involves:

  1. Determine the focus or core values and topics around which the community will revolve.

  2. Define the goals of what your community should achieve, be it support, feedback, or sales.

  3. Develop a deep understanding of the community members’ demographics, psychographics, and online behaviours.

  4. Decide on the most suitable platforms based on where potential community members are already active.

  5. Create and curate content that encourages active participation and fosters a sense of community.

Innovative community marketing ideas

Innovative community marketing not only amplifies a brand’s message but also deepens customer relationships and fosters a collaborative environment for shared success. Here are some creative strategies that brands can employ:

  • Local event sponsorships: Support local events to increase brand visibility and community goodwill.

  • Social media challenges: Engage users with fun and shareable content that encourages participation.

  • Referral programs: Incentivize word-of-mouth promotion with rewards for referrals.

  • Collaborative workshops: Offer value through educational content that also serves to bring users together.

  • User-generated content campaigns: Encourage customers to create content related to the brand, enhancing authenticity.

  • Brand ambassador initiatives: Empower passionate customers to represent the brand.

  • Educational webinars: Share expertise and build authority in a field.

  • Interactive Q&A sessions: Host sessions where community members can ask questions and get direct responses.

  • Exclusive membership clubs: Offer perks to loyal customers, enhancing their sense of belonging.

  • Charity drives: Align with social causes to build a community with shared values.

Measuring community marketing impact

The impact of community marketing can be gauged through both quantitative and qualitative measures, including engagement metrics, sentiment analysis, and direct customer feedback. Tracking these metrics over time can offer insights into the health and growth of the community, as well as the ROI of community marketing initiatives.

  1. Engagement analysis: Track likes, comments, shares, and active participation rates to assess member involvement.

  2. Growth tracking: Monitor the rate of new member sign-ups and community expansion to evaluate reach and appeal.

  3. Retention rates: Measure how long members stay active in the community, and the frequency of repeat interactions or purchases.

  4. Conversion rates: Analyze the percentage of community members that take desired actions, such as purchases or sign-ups.

  5. Sentiment analysis: Use natural language processing tools to assess the sentiment of community discussions and feedback.

  6. Feedback loops: Evaluate the quality and implementation of community feedback into product development and service improvements.


Community marketing isn’t just about building a customer base. It's about fostering a living, breathing community that grows alongside the brand. It’s a long-term investment that pays dividends in customer loyalty, innovation, and brand strength.

A community that is loyal and has had good customer experience will only promote your brand to the others, adding more people to that community. This automatically increases your number of 'channels'(use a more appropriate word') of promotion that promote your brand and strengthen your brand image.

What you should do next

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Frequently asked questions

The goal of community marketing is to engage an audience in an active, non-intrusive prospect and customer conversation. Community marketing is focused on the long-term brand and product engagement, rather than short-term goals like customer acquisition and sales.

Community marketing can be both organic and paid. It often starts organically by building a loyal customer base and engaging with them, but it can also involve paid efforts to expand the community reach or to sponsor events and content.

Starbucks has a very strong community marketing strategy, especially its rewards program is a great example of smart community building. Through this customers can earn stars by buying Starbucks products, or playing games as well as attending events. Which helps them build a community.

What should you do next?

Thanks for reading till the end. Here are 3 ways we can help you grow your business:


Get smarter with our email resources

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Talk to an email expert

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