Churned customers

Churned customers email flow

What is Churned customers email flow?

Send this sequence to customers who have stopped using your offering for 2-3 months.

🎯 The goal of this sequence

  • Get feedback from churned customers to know why they stopped using your offering.

  • Keep in touch with them to increase the chances of regaining them in the future.

Recommended emails in this sequence: 2 emails

Optimum flow time: 3 days

Emails in this sequence

Email # 1: Feedback email

📩 Why this email

Ask them why they stopped using your offering. Also, ask them about their overall experience with your company and what you could have done differently.

Email # 2: Keep in touch

📩 Why this email

Share how you plan to implement the feedback. Stay in touch through quarterly/sporadic product or company updates once in a while.

⛔ Sequence exit

Remove the users from marketing email sequences.

Talk to an email expert. Need help? Schedule an email consultation. Don't worry; it's on the house.

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Targeted automated email sequences have helped increase feature adoption
Ike Baldwin
Account Manager at Whop

How to use this template in your email marketing stack?

Use the information in this flow to create one on Mailmodo and start sending the campaigns today.

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