10 Email Response Time Statistics that you need to know

ByMashkoor Alam


Linkedin logo
Twitter logo
copy link
Facebook logo
Whatsapp logo
Pinterest logo
mail logo

Email remains a cornerstone of business and personal communication, and response times can significantly impact relationships and productivity. In this article, we'll delve into the fascinating world of email response time statistics. Discover how quickly emails are typically answered, the factors that influence response times, and strategies to optimize your own email communication.

Table of contents

How did we collect this data?

We compiled these statistics from credible sources, including reputable platforms like Statista, as well as comprehensive marketing reports from various renowned email marketing platforms. Our commitment to data accuracy ensures the reliability of the information we provide.

10 Email Response time Statistics

Here’s a list of latest phishing email statistics worldwide to help you comprehend how this cybercrime is impacting the world around you.

  1. The average email response time is 12 hours (Source: SuperOffice)

  2. 62% of companies do not respond to customer emails (Source: SuperOffice)

  3. The slowest response time is longer than 8 days (Source: SuperOffice)

  4. The average response time for a customer or potential customer emailing a corporate business is 36 hours (Source: Time to Reply)

  5. 56% of companies that respond to emails do so within 12 hours (Source: Chatdesk)

  6. 90% of customers rate an "immediate" response as essential or very important when they have a customer service question (Source: Help Scout)

  7. 60% of customers define "immediate" as 10 minutes or less (Source: Help Scout)

  8. Timing your emails right can increase conversions by 49%. (Source: ServiceBell)

  9. Businesses can see a 15% churn increase with slow lead response time. (Source: ServiceBell)

  10. A 1-minute response time can lead to 391% more conversions. (Source: ServiceBell)


Understanding the trends and benchmarks in email response times can empower individuals and businesses to enhance their email strategies. Whether you aim to improve customer service, boost productivity, or simply maintain strong professional relationships, these statistics offer valuable insights. If you think any of these statistics are inaccurate or irrelevant in any form or if you want to submit any relevant statistics, please email us at

What you should do next

Hey there, thanks for reading till the end. Here are 3 ways we can help you grow your business:

  1. Talk to an email expert. Need someone to take your email marketing to the next level? Mailmodo’s experts are here for you. Schedule a 30-minute email consultation. Don’t worry, it’s on the house. Book a meet here.

  2. Send emails that bring higher conversions. Mailmodo is an ESP that helps you to create and send app-like interactive emails with forms, carts, calendars, games, and other widgets for higher conversions. Get started for free.

  3. Get smarter with our email resources. Explore all our knowledge base here and learn about email marketing, marketing strategies, best practices, growth hacks, case studies, templates, and more. Access guides here.

What should you do next?

Thanks for reading till the end. Here are 3 ways we can help you grow your business:


Get smarter with our email resources

Explore our email marketing guides, ebooks and other resources to master email marketing.


Do better email marketing with Mailmodo

Send app-like interactive emails with forms, carts, calendars, games, etc. to boost email ROI.


Talk to an email expert

Get a 30-min. free email consultation with a Mailmodo expert to optimize your email marketing.

Was this post useful?

Improve your email marketing

With interactive emails, smarter automation workflows, AI-powered email content and higher conversions