12 Email Personalization Best Practices in 2024

ByMahima Dua


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Imagine your emails standing out in cluttered inboxes, not just as messages but as meaningful conversations crafted exclusively for each recipient. Sounds interesting. Personalization isn't just a strategy; it's a bridge that connects brands and recipients on a deeper level. Here's a comprehensive guide on the email personalization best practices in 2023.

Table of contents

12 Email personalization best practices in 2023

Let’s dive into the email personalization best practices you can incorporate into your business strategy and take your game to the next level.

1. Personalize recipient's name

Including the recipient's name in the email subject line is the simplest yet highly effective technique. It instantly captures users' attention and fosters a sense of connection. This small touch can make a significant impact thereby increasing open rates and engagement rates.

2. Segment your audience

While using a recipient's first name can create a sense of familiarity, modern personalization goes beyond that. AI-powered tools can collect and analyze this data, uncovering valuable insights into behavior patterns, preferences, and interactions.

From the pages they linger on to the products they consider, every action contributes to a comprehensive profile. For instance, do they prefer video content or articles? Which products do they engage with? This data can be used to segment your audience more effectively, allowing you to craft highly targeted and relevant content.

3. Customize subject line

Capture attention right from the start with subject line personalization. Tailor your subject lines to reflect the recipient's preferences, past interactions, or even their name. This instant connection sparks curiosity and drives open rates, setting the stage for the following personalized email experience.

4. Optimize the send time

Elevate your email personalization game by perfecting the timing. Leverage the send time optimization to ensure your messages land in your recipients' inboxes when they're most likely to engage. Whether a morning perk-up or an evening wind-down, this strategic approach ensures your content is seen when it matters most.

5. Allow access to preference centers

Implementing preference centers is a powerful way to collect first-party data and understand what matters most to your subscribers. Give recipients the option to choose the type and frequency of content they receive. This enhances their experience and provides you with invaluable information to refine your personalization efforts.

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6. Use dynamic elements with fallbacks

Dynamic images can elevate the visual appeal of your emails, but not all email clients support them. Always include a fallback version for recipients using clients that don't display dynamic content. This ensures a consistent experience for all subscribers and prevents important information from being lost.

7. Be transparent about data collection

Building trust is paramount in email marketing. Be transparent about the data you collect and how you use it. Clearly communicate the reasons for gathering specific information and how it benefits the recipient. When customers understand why certain data is requested, they're more likely to provide it willingly.

8. Test your emails

Before hitting the send button, thoroughly preview and test your emails. Make sure that the content renders correctly across various devices and email clients. Test different subject lines, content variations, and send times to optimize your campaigns for maximum engagement.

9. Use predictive analytics

Predictive analytics, driven by AI and machine learning, enhances email personalization by leveraging past behavioral data to anticipate future actions and preferences. This enables precise content recommendations, improving engagement rates, and optimizing customer journeys.

Ultimately, it helps in crafting emails that align with individual needs, resulting in higher conversions and a more tailored recipient experience.

10. Automate customer journeys

Implement automated email sequences based on specific triggers or actions taken by subscribers. Whether it's a tailored welcome series addressing their unique interests, abandoned cart reminders highlighting their left-behind items, or post-purchase follow-ups suggesting complementary products, these automated journeys ensure timely and relevant interactions that resonate personally.

11. Incorporate location-based personalization

Personalization extends to language, location, and context. Use geolocation data to tailor content to a subscriber's region, including local offers and events. Incorporating contextual information like weather or holidays adds a personalized touch that resonates with recipients.

12. Leverage advanced ESPs

As your subscriber list grows, automation becomes key. Invest in advanced email marketing platforms such as Mailmodo that offer sophisticated personalization capabilities. These tools can streamline the process of segmenting, targeting, and deploying personalized campaigns at scale.

Mailmodo allows you to add various interactive elements into your emails and further take feedback from the audience by embedding forms within the emails.


In conclusion, email personalization best practices in 2023 require a holistic approach beyond basic tactics. By harnessing advanced data insights, transparent communication, rigorously testing, and adopting innovative technologies, you can create email campaigns that resonate with recipients personally, driving engagement, loyalty, and conversions.

Check out the latest Mailmodo features, such as AI subject line generator, email automation, dynamic updates, A/B testing, send time optimization etc., to fine-tune your performance.

What you should do next

Hey there, thanks for reading till the end. Here are 3 ways we can help you grow your business:

  1. Talk to an email expert. Need someone to take your email marketing to the next level? Mailmodo’s experts are here for you. Schedule a 30-minute email consultation. Don’t worry, it’s on the house. Book a meet here.

  2. Send emails that bring higher conversions. Mailmodo is an ESP that helps you to create and send app-like interactive emails with forms, carts, calendars, games, and other widgets for higher conversions. Get started for free.

  3. Get smarter with our email resources. Explore all our knowledge base here and learn about email marketing, marketing strategies, best practices, growth hacks, case studies, templates, and more. Access guides here.


Email personalization is the practice of tailoring email content to suit individual recipient preferences, behaviors, and characteristics, hence creating a more engaging and relevant communication experience.

Recipient's name personalization involves including the recipient's name in the subject line or email copy. This simple technique captures attention and fosters a sense of connection, thereby boosting open rates and engagement.

Predictive analytics implies the use of AI tools to forecast recipient behavior based on past interactions and preferences. It enables marketers to send targeted content that resonates with the audience. Henceforth, it increases the likelihood of conversions.

Automated journeys trigger email sequences based on recipient actions or triggers, such as welcome emails, abandoned cart reminders, or post-purchase follow-ups. These journeys ensure timely and relevant interactions with the audience.

Email personalization enhances engagement by delivering content that resonates with recipients individually. This relevance fosters stronger connections and increases the likelihood of recipients taking desired actions. It leads to higher conversions and ROI.

What should you do next?

Thanks for reading till the end. Here are 3 ways we can help you grow your business:


Get smarter with our email resources

Explore our email marketing guides, ebooks and other resources to master email marketing.


Do better email marketing with Mailmodo

Send app-like interactive emails with forms, carts, calendars, games, etc. to boost email ROI.


Talk to an email expert

Get a 30-min. free email consultation with a Mailmodo expert to optimize your email marketing.

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