If you are reading this guide, I assume that you either have a rising unsubscribe rate or want to make sure you never get to that stage.
In either case, this article will help you.
We have got 11 effective tips that will make your subscribers happy and keep them engaged with your emails. The result? Reduced unsubscribe and higher engagements.
Before we give you the tactics, let's look at the formula to calculate the unsubscribe rate.
Unsubscribe rate = Number of users unsubscribed/Number of emails delivered X 100
For example, if 5000 emails are delivered, and 100 subscribers have unsubscribed or opted out of your emails, then your unsubscribe rate will be 2%. It means 2% of your subscribers don't want to hear from you.
Is that a good unsubscribe rate or bad?
Unfortunately, that is difficult to say as it depends on various factors - your industry, email list size, email campaign, email types, etc.
But, we have a few standard benchmarks for you.
Here what's the research says about a good unsubscribe rate:
Campaign Monitor: the average unsubscribe rate is 0.17%.
Mailchimp: the industry average unsubscribe rate is 0.26%.
GetResponse has got some great insights about unsubscribe rate:
So, you see, there is not a fixed unsubscribe benchmark or "good unsubscribe rate."
But, if your unsubscribe rate is higher than these benchmarks, you can follow these tips to reduce it.
Despite a good or bad unsubscribe rate, it is always better to remain on the safe side. The fewer unsubscribed, the better for your organization.
Here we will give you 11 ways that you can use to reduce the unsubscribe rate:
How would you feel if someone entered your house without your permission? You probably won't like it. Your home is your personal space, and similarly, the user's inbox is very personal to them.
So, you should ask their permission before entering that space, or otherwise, remember that big unsubscribe link that users will click!
How do you do that?
If you are still sending emails to unengaged or inactive users, you should take a step back. Why?
Because those users probably don't want to hear from you, sending them an email is like pushing them towards that unsubscribe link. To avoid this, suppress these email addresses and never send them emails again.
Don't know how to create a suppression list of inactive users? Read our guide on How to create a suppression list.
A purchased email list is likely to hurt you in many ways and users' unsubscribing from your emails is one of that damage. Because users on a purchased email list don't know you, and who likes to hear from a random brand they never heard of?
Besides, you can come across as an annoying brand as emails will not be relevant to the users. So, do avoid sending emails to the purchased email address.
Collecting the email address to build an exhaustive email list isn't enough. You must clean it consistently by suppressing inactive users, getting more users on board, and updating or correcting existing email addresses.
Segmenting your email list will help you send relevant content to users interested in those emails.
For example, it is better to tell users that you launched a new product update who are engaged with your product instead of broadcasting it to every user. This way, you will get higher engagement and lesser unsubscribes.
You can read our guide on how to carry out audience segmentation to know in detail.
Personalization is like the cherry on the top of segmentation. Segmenting users and then targeting them with personalized emails is a strategy that is becoming a must-have in your marketing plan.
When you send targeted emails, offer valuable content, users engage more, and it helps build trust. Such engagement and trust help in reducing the unsubscribe rate.
Giving users an option to manage or update their preferences is an effective way to reuse unsubscribe rates.
For instance, Mailmodo offers users to adjust what kind of email they want to receive from them. As a result, it gives brands better insight into what users want and helps them send the most relevant emails.
Your email lists consist of users who use different devices - mobiles, desktops, and tablets, to access and read your emails. A responsive email design enhances user experience and also increases engagement.
To make email responsive, you must first know which devices subscribers use and run a/b tests to ensure that emails are delivered in the way you intended.
According to the WHO, over one billion people live with some form of disability. It means they can't access your emails like other users. And if those emails are not designed for them, they will get annoyed and unsubscribe.
So, you must ensure that you are creating emails that are accessible to every user despite their disabilities.
Here are a few tips to make emails accessible:
Use legible typography
Add descriptive alt text in case images don't render correctly
Color contrast should be at least 4.5:1 so that users with visual impairments can read and understand
Use role=" presentation" attribute on all 'Table' elements
You can read our guide for an in-depth understanding of how to ensure email accessibility.
One of the top reasons for users' unsubscription is getting too frequent emails that seem irrelevant to them. So, to avoid that, you must honor the user's preferences.
If they signed up for your weekly newsletter, send them only that email. If they signed up for a promotional email every alternate day, make sure you send them only those emails.
Besides, sending emails at the right time will also help you target users when they are actively checking their inbox. To find that out, you can read our guide on the best time to send emails.
Another way is to ask your users feedback via surveys and polls. It will give you unfiltered insights into what they think about your organization, emails, and how you can improve your future campaigns.
For example, you can create polls and interactive AMP surveys to get a higher response from your users. Then you can use this data to create targeted and relevant content for your users.
Keeping your audience engaged is a tough task, and you can't keep each of them happy every time. That's one thing we want you to understand.
Second, users are still unsubscribing even after your hard work and efforts. So, it's good to let them go! Because reaching out to them with emails they clearly no longer want to receive is likely to put you into a spam folder, affecting your domain reputation. So, it's a wise choice to keep those users happy who are interested in your brand.